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Compare Qualtrics CX vs Snap Surveys

What is better Qualtrics CX or Snap Surveys? With a wide range of features, pricing, conditions, and more to evaluate, finding the right CRM Software for your firm is tricky. Nevertheless by working with our system, it is simple to match the characteristics of Qualtrics CX and Snap Surveys including their general rating, respectively as: 9.1 and 8.1 for overall score and 100% and 99% for user satisfaction.

You can also compare them feature by feature and find out which software is a more effective fit for your company. Keep in mind to use a trial version first before getting a plan to experience how the program works in real scenarios.

We did our best to review all popular Customer Experience Management Software solutions available on the market, but among them these three caught our special attention: Zendesk, Yotpo, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online surveys
  • Paper surveys
  • Mobile surveys
  • Mobile and offline interviewing
  • Smart Reports
  • Survey analysis tools
  • Survey reports
  • Statistical analysis
  • Multi-language surveys
  • Respondent panels

Pricing Info

Snap Surveys’s SMB and enterprise pricing information is available only upon request. Contact the company for more details and request your free demo.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sky, Yale, IBM, USA Today, University of Connecticut

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Snap Survey Software is a suite of integrated software programs for questionnaire design, publication, data collection, and analysis used across all modes of survey research.

Company Email

info@snapsurveys.com

Contact No.

Company's Address

5 Mead Court Thornbury
England BS35 3UW
United Kingdom

You should pay attention to the fact that while both Qualtrics CX and Snap Surveys may offer an outstanding array of features every product could be aimed at a different business size. If you are analyzing various solutions you may want to give some attention to a company size they are meant for. Some features might scale up well for large enterprises but if you run a small or medium business it’s often more sensible to stay away from paying for customized features that you may never have a chance to use.

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