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Compare Qualtrics CX vs Shape Legal

What is better Qualtrics CX or Shape Legal? To successfully purchase the most efficient and productive CRM Software for your firm, you have to compare products available on the market. For instance, here you can match Qualtrics CX’s overall score of 9.1 against Shape Legal’s score of 8.5. You may also review their general user satisfaction: Qualtrics CX (100%) vs. Shape Legal (98%).

What’s more, you can assess their pros and cons feature by feature, including their terms and conditions and pricing. By comparing products you are improving your chances to select the right software for your needs. Of course you have to know your specific needs to realize which software addresses those needs.

At this time, the best products in our Customer Experience Management Software category are: Zendesk, Yotpo, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $79.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead and account management
  • Document management
  • Lead distribution and scoring
  • Team analytics
  • Task scheduling
  • Time tracking/activity logs
  • Customizable industry workflows
  • Email integration with Gmail and Outlook
  • Drip campaign automation
  • Custom email templates
  • Internal chat/instant messaging
  • Role-based permissions
  • IP whitelisting and restrictions
  • Tracking of campaigns and sales
  • eSignature solutions
  • Cloud phone calling (with recording and monitoring)
  • Cloud voicemail
  • API customization
  • Webhooks
  • Customer portal

Pricing Info

Shape has one paid plan, with all features unlocked. It’s a recurring monthly payment of $79.95, with no annual subscription.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Star Financial, Assent Mortgage

Integrations

Shape currently integrates with several tools:

  • MailChimp
  • G Suite
  • Outlook
  • BombBomb
  • Zapier
  • Twilio
  • Ytel
  • MailGun
  • SendGrid
  • Floify
  • Encompass
  • Calyx Point
  • QuickBooks Online
  • Stripe
  • Authorize.net
  • PayTrace

Shape has an API that you can scale to your own business needs. Visit their official website or contact their technical support for detailed instructions.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM software ideal for legal businesses no matter the size, with scalable solutions and everyday task automation.

Company Email

support@setshape.com

Contact No.

Company's Address

Shape Software, LLC
9070 Irvine Center Drive, Suite #140
Irvine, CA 92618
USA

Every time you choose a solution that you believe will work best for your business you shouldn’t only limit yourself to what experts have to say about it. Quite frequently individual experience with the software may change, depending on your own preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for every service to give you an immediate impression of how actual users of Qualtrics CX and Shape Legal evaluate their experience with the product. Our system is built around detailed analysis of product appearances on other sites, social networks as well as blogs, so you are going to get a comprehensive and credible overview of what other customers think about each app. In this case Qualtrics CX has a total satisfaction rating at 100% while for Shape Legal 98% of people say they had an enjoyable experience with it.

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