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Compare Qualtrics CX vs ReviewTrackers

What is better Qualtrics CX or ReviewTrackers? Various businesses require different types of CRM Software. To understand well which solution meets your requirements, think about assessing various options feature by feature along with their terms and prices. Likewise, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.

The results are: Qualtrics CX (9.1) vs. ReviewTrackers (8.0) for all round quality and functionality; Qualtrics CX (100%) vs. ReviewTrackers (88%) for user satisfaction rating. Check out their high and low points and find out which software is a better option for your company. One simple but effective tip is to list the strengths and weaknesses of both services next to each other and check which software has more benefits.

Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software products that you can find out there, but among them these three caught our special attention: Yotpo, Zendesk, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 88%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback management
  • Feedback collection
  • Surveys & feedback
  • Ratings & reviews
  • API
  • Dashboard
  • B2B integration
  • Automatic notifications
  • Email notifications
  • Vendor response
  • Client portal
  • Customizable templates
  • Keyword tracking
  • Knowledge base
  • Multi-user
  • Multi-location
  • Word clouds
  • Third party integration
  • Social media integration
  • 360 degree feedback

Pricing Info

ReviewTrackers offers three enterprise pricing plans that can suit every review management requirement for every business type and size. Contact them to request a free demo.

Here are the details:

Single Location – $49/month

  • Track All Major Review Websites
  • Email Notifications of New Reviews
  • Daily Scanning for New Reviews
  • Reporting & Analytics Suite
  • Request Reviews from Your Customers
  • Hootsuite Integration
  • Customer Feedback Landing Pages
  • Awesome Phone & Email Support

Multi-Location – By quote

  • Everything from the Single Location Plan, plus:
  • Automated Summary Reports
  • Workflow Management for the Team
  • Multi-Location Reporting & Analytics Suite
  • NPS Customer Feedback Integration
  • Dedicated Account Management
  • Multi-Level Dashboard Access for your Entire Team
  • In Store Feedback Kiosks

Agencies and Resellers – by quote

  • Everything from the Multi-Location Plan, plus:
  • White Label Platform
  • View All Your Clients in One Dashboard
  • Robust Reporting & Analysis
  • White Glove Managed Services
  • Enterprise SSO Integration
  • Local Listing Syndication
  • Reseller Promotional Materials

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Subaru, Madame Tussaud's, Banner Health, Legoland

Integrations

ReviewTrackers integrates with the following business systems and applications:

  • Hootsuite

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ReviewTrackers empowers your business with powerful, easy-to-use software to help you leverage review data and interpret customer insights.

Company Email

Contact No.

Company's Address

320 W Ohio Street, Suite 2W
Chicago, IL 60654
USA

You shouldn’t expect just a wide array of features and scalable pricing from a well-known CRM Software. Almost as important as main features is a quality customer support. You want to guarantee that when you have any questions about Qualtrics CX or ReviewTrackers, or you struggle with some problems, or perhaps you’ll want to request a certain revision or feature beneficial to your team you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. It’s also a big plus if you are able to profit from personal training or at the very least a knowledge base you can use.

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