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Compare Qualtrics CX vs Responcierge

What is better Qualtrics CX or Responcierge? Getting the best Customer Experience Management Software product is all about comparing various solutions and determining the top software for your specific needs. Our exclusive algorythm will give you a quick look at the general rating of Qualtrics CX and Responcierge. For general quality and performance, Qualtrics CX scored 9.1, while Responcierge scored 8.0. On the other hand, for user satisfaction, Qualtrics CX earned 100%, while Responcierge earned 100%.

Below you can also verify their features, terms, plans, etc. to see which program will be more appropriate for your situation. One key element to check is if the software lets you to enable and disable permissions on different types of users to secure any critical company data.

At this time, the most significant solutions in our Customer Experience Management Software category are: Yotpo, Qualtrics CX, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Contact Form
  • Schedule Event
  • Knowledge Library
  • Phone Call Request
  • Email Capture

Pricing Info

Responcierge offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free

  • Phone Contact – Request A Call
  • Personal Contact Form
  • Knowledge Library with Video
  • Email Capture
  • Link Launcher
  • Proactive Custom Messages

Premium – $50/month

  • All Free Features
  • Live Chat w/ Video Response
  • Video Client Testimonials
  • Instant Appointment Scheduling
  • Future Additional Features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Responcierge in the process of creating an integration with Zapier which will allow it to quickly connect with almost 800 other applications quickly and easily.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Responcierge is a complete online customer engagement software that comes with Video/Text Live Chat, Click To Call, Appointment Scheduling, Client Testimonials, and much more.

Company Email

Contact No.

Company's Address

Winter Springs, FL
USA

Both Qualtrics CX and Responcierge were tested by a team of independent B2B experts who conducted a full examination of all important elements of each product. Their ultimate rating was prepared by means of unique SmartScore algorithm which gives an individual partial score to every component including: main functionalities, customer support, mobile device support, security, user satisfaction and market presence. Here at FinancesOnline we realize useful features are not the only thing important to a company so we make sure we pay attention to all aspects of a product prior to calculating its final score.

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