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Compare Qualtrics CX vs RelateIQ

What is better Qualtrics CX or RelateIQ? Today’s businesses look for the most effective CRM Software product to continue to be competitive. On this page we help you with buying the right tool, by allowing you to evaluate Qualtrics CX and RelateIQ down to the very details of their individual offers.

You can even check our general scoring values, which rate the software overall quality and performance. Qualtrics CX got a 9.1 score, while RelateIQ has a score of 8.5. Likewise, you may compare their general user satisfaction rating: 100% (Qualtrics CX) against 97% (RelateIQ). Keep in mind to select the software that best answers your most crucial issues, not the solution with a lot of features.

Users who are pressed for time or need a Customer Experience Management Software suggestion from our team might want to take a look at these top choices for this year: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $49.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customizable Sales Tracking
  • Intelligent Mobile Apps
  • Centralized Communication
  • Sell From Your Inbox
  • Effortless Setup
  • Webinars and Live Trainings

Pricing Info

All contracts are billed annually. The tool also offers a 30-day free trial.

Small Team: $49 per user/month (billed annually)

  • Customizable Sales Tracking
  • Intelligent Mobile Apps
  • Centralized Communication
  • Sell From Your Inbox
  • Effortless Setup
  • Webinars and Live Trainings
  • Automatic Data Capture
  • Intelligent follow-up reminders

Business: $99 per user/month (billed annually)

  • All features from Small Team
  • Sales, pipelines and activity reports
  • Unlimited integrations

Enterprise: Starting from $199 per user/month (billed annually)

  • All features from Small Team and Business
  • Custom training for your team

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

T3 Advisors, Asana, The Pramana Collective

Integrations

With RelateIQ’s API, any user can integrate the app into his or her existing organizational infrastructure. RelateIQ can likewise be integrated with other tools such as:

  • Marketo
  • ZenDesk
  • WuFoo
  • HubSpot
  • MailChimp
  • Pardot
  • Zapier
  • Facebook
  • Office 365
  • Exchange 2013
  • Exchange 2010
  • Google Apps, including Gmail and Google Calendar

You can also connect the tool to over 300 Apps Using Zapier, such as:

  • Eventbrite
  • Evernote
  • FullContact
  • Business Card Reader
  • Recurly

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Rethinking customer relationship management to help customers drive more revenue + save hours of time.

Company Email

sales@relateiq.com

Contact No.

Company's Address

502 Emerson Street
Palo Alto, CA
94301

You shouldn’t count on exclusively a wide set of features and flexible pricing plans from a well-known CRM Software. Almost as essential as main features is a top-notch customer support. You want to ensure that when you have any questions about Qualtrics CX or RelateIQ, or you face some problems, or maybe you’ll want to ask for a certain update or functionality beneficial to your team you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to benefit from individual training or at least a knowledge base you can use.

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