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Compare Qualtrics CX vs RAPIDSPIKE

What is better Qualtrics CX or RAPIDSPIKE? Reviewing products to find the best Customer Experience Management Software doesn't have to be tough. On our review platform, we enable you to match Qualtrics CX and RAPIDSPIKE and right away evaluate their distinct features. We allow you to examine their features, supported devices, level of support, costs, terms, and much more.

You can even examine their overall score (9.1 for Qualtrics CX vs. 7.0 for RAPIDSPIKE) and overall customer satisfaction level (100% for Qualtrics CX vs. 92% for RAPIDSPIKE). Spend some time and compare your top options and find out which one is ideal for your company. You should also assess the software company’s business viability; are they reliable and will they still be around in the future?

We are aware that not all people have enough time to test dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Yotpo, Qualtrics CX, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

Starting from £18.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Notifications
  • Multi-user accounts
  • Live, Multi-device dashboards
  • Public status pages
  • Global server network
  • Crisis escalation
  • Scenic backgrounds during downtime
  • Configurable data period
  • Critical process monitoring
  • Browser-based simulation
  • Performance thresholds
  • IP Addresses Geo-mapping
  • Error detection
  • Benchmarking
  • Key process visualization
  • Waterfall view of resources
  • Live data
  • Per-page traffic analysis
  • Website scanner
  • SSL Cipher monitor
  • Internal app messaging
  • Google safe browsing monitor
  • Alexa monitor
  • SEO statistics
  • Graphical reports
  • League tables
  • Raw data
  • Monthly summary

Pricing Info

RAPIDSPIKE offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic: Free

  • Unlimited alerts
  • Uptime monitors
  • Fixed Global monitoring network
  • Detailed reporting
  • 5-60 minutes checks

Professional: £18.95 +VAT/month

  • Basic features plus
  • Advanced monitors and alerts
  • Global monitoring
  • Up to 3 user accounts
  • 150 uptime monitors
  • 1-60 minute uptime checks
  • TV mode
  • Public status pages

Enterprise: Starting from £82.95 +VAT/month

  • Professional features plus
  • Performance monitors
  • Advanced alerts
  • On-demand global monitoring
  • 500 uptime monitors
  • Unlimited user accounts
  • Managed site analysis
  • Technical account manager
  • API access
  • Phone support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Samsung, NETFLIX, Fujitsu

Integrations

RAPIDSPIKE offers the following connectivity options:

  • RESTful JSON API (only for enterprise package)
  • Slack
  • Google Analytics
  • Webhooks
  • PagerDuty

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Advanced website monitoring platform for real-world performance data of critical websites and application processes.

Company Email

info@rapidspike.com

Contact No.

Company's Address

The Round Foundry Media Centre, Foundry St
Leeds
United Kingdom

It may not always be enough to just compare Qualtrics CX and RAPIDSPIKE against each other. While reliable functionalities, pricing and customer experience are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards merited by each product. In many cases a less known product may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that despite limited market presence it’s a significant contender to the solutions that rule the market.

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