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Compare Qualtrics CX vs Quantum Metric

What is better Qualtrics CX or Quantum Metric? Specific companies demand different types of Customer Experience Management Software. To understand well which one meets your requirements, consider assessing various options feature by feature an taking into consideration their terms and costs. Likewise, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.

The results are: Qualtrics CX (9.1) vs. Quantum Metric (8.0) for overall quality and efficiency; Qualtrics CX (100%) vs. Quantum Metric (99%) for user satisfaction rating. Check out their high and weak points and see which software is a better option for your company. An effective, simple tactic is to write the strengths and weaknesses of both services next to each other and see which app is better.

We did our best to prepare reviews of all popular Customer Experience Management Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Qualtrics CX, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $5,500

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Machine Intelligence
  • Big Data Insights
  • Statistical Analysis
  • Struggle Scanning
  • Frustration Detection
  • Application & System Errors Detection
  • User Experiences Scanning
  • Customer Replay Session
  • Product Integration
  • Correlation Engine
  • Automatic Events Capture
  • No-Tagging Analysis
  • User Experiences Upgrade
  • Form Analytics
  • Client Interactions Capture
  • Call Center Integration
  • Third-Party Integration

Pricing Info

Quantum Metric offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Premium – $5,500/month

  • Up to 1M Sessions per Month
  • Up to 10 Users
  • Deep Analytics
  • 30 Day Historical Replay Storage
  • Full Machine Intelligence
  • SaaS Deployment

Enterprise Plus – By quote

  • Custom Sessions
  • Unlimited Users
  • Deep Analytics
  • As Needed Historical Replay Storage
  • Full Machine Intelligence
  • SaaS or On-Premise Deployment

Aside from the above-mentioned plans, Quantum Metric has a no-cost Start plan. For more information regarding the free SaaS package, request for an evaluation invitation.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Quantum Metric’s API allows it to integrate with A/B/n testing programs like Oracle Maxymiser and NPS/CES survey solutions such as Qualtrics and OpinionLab.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Quantum Metric is a unique customer management software powered by Big Data and machine intelligence.

Company Email

support@quantummetric.com

Contact No.

Company's Address

16055 Old Forest Point #302
Monument, CO 80132
USA

Please note that while both Qualtrics CX and Quantum Metric may provide an outstanding range of features each app could be designed for a different business size. If you are comparing features you should focus on a company size they are meant for. Certain features may scale up well for big enterprises but if you run a small or medium company it’s usually better to stay away from paying for complex functionalities that you may never actually use.

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