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Compare Qualtrics CX vs OnContact

What is better Qualtrics CX or OnContact? We are here to simplify the process of reviewing CRM Software products for you. In particular, on this page you can verify the overall performance of Qualtrics CX (9.1) and contrast it with the overall performance of OnContact (8.8). You can also match their overall user satisfaction rating: Qualtrics CX (100%) vs. OnContact (100%).

Furthermore, you can read their functions thoroughly to check which product can better deal with your company’s needs. In general, any business app should allow you to comfortably see the big picture, at the same time allowing you easy access to the details.

Right now, the most popular solutions in our Customer Experience Management Software category are: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $60

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Campaign Management
  • Document Linking and Management
  • Sales and Project Milestone Tracking
  • Search Tools for Data Mining
  • Email and Mail Merging
  • Customer Service Incident Management
  • Sales Automation
  • Marketing Management
  • Contact Center

Pricing Info

OnContact CRM offers both a monthly subscription and a one-time enterprise pricing license. There is also a great 14 day free trial that you can use to try out the key features of the software. You can easily sign up for OnContact free trial here.

OnContact Cloud CRM – $60/user/month (annual billing)

  • Sales Automation
  • Customer Service
  • Marketing Automation
  • Marketing Management
  • Contact Center
  • Mobile CRM

OnContact On-Premise CRM – $995/user

  • All features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Olympus Group, Marion, CBC Innovis

Integrations

OnContact CRM integrates with the following business systems and applications:

  • WorkWise ERP
  • Intuit QuickBooks
  • Microsoft Outlook
  • Gmail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

OnContact is the winner of our Expert's Choice Award. It supplies businesses a comprehensive CRM solution centralized on essential processes and workflows.

Company Email

info@oncontact.com

Contact No.

Company's Address

N80 W12878 Fond du Lac Ave.
Menomonee Falls, WI 53051
USA

Both Qualtrics CX and OnContact were tested by a panel of independent SaaS experts who carried out a thorough examination of all important elements of every service. Their total rating was prepared by means of unique SmartScore model that provides a separate partial score to each factor including: main functionalities, client support, mobile support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor important to a company so we do our best to pay attention to all facets of a solution prior to calculating its final rating.

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