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Compare Qualtrics CX vs Nutshell CRM

What is better Qualtrics CX or Nutshell CRM? Buying the ideal CRM Software product is all about assessing numerous solutions and determining the top software for your specific needs. Our exclusive algorythm gives you a quick look at the general rating of Qualtrics CX and Nutshell CRM. For total quality and performance, Qualtrics CX scored 9.1, while Nutshell CRM scored 9.4. On the other hand, for user satisfaction, Qualtrics CX earned 100%, while Nutshell CRM earned 100%.

Below it's also possible to check their characteristics, terms, plans, etc. to find out which software will be more appropriate for your situation. An important element to check is whether the app lets you to toggle on/off limitations on different types of users to protect any confidential corporate data.

We did our best to review all popular Customer Experience Management Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Collaborative Environment
  • Customizable Sales Processes
  • Lead Relationships Management
  • Native mobile apps for Mac, iOS, and Android
  • Powerful Sales Analytics Reports
  • Seamless Integration with a variety of Business Apps
  • Calendar Sync
  • Click-to-Call
  • One Click Task Creation
  • Bulk Email Templates
  • Nutshell Maps
  • Nutshell Intelligence
  • Contact Importing
  • Sales Collaboration
  • Email Ingestion
  • BCC your Emails
  • Sales Team Management
  • Lead Confidence
  • Real Time Notifications
  • Activity Reports
  • Funnel Reports
  • User/Team Restrictions
  • Quarterly Success Plan Reviews
  • Multichannel Customer Support

Pricing Info

Nutshell CRM is available in three pricing options. You may also try its 14-day free trial to test out its features.

Starter – $19/user/month billed annually or $22/user month-to-month

  • Sales activity and results dashboard
  • Single sales pipeline
  • Standard sales reporting
  • Team collaboration capabilities

Pro – $35/user/month billed annually or $39/user month-to-month

  • All Starter plan features
  • Advanced reporting
  • Cross-sell and upsell automation
  • Multiple sales pipelines
  • Sales process automation
  • Team coaching tools
  • Unlimited click-to-call and recordings

Pro+ – $69/user/month billed annually or $79/user month-to-month

  • All Pro plan features
  • Dedicated customer success manager
  • “First in line” technical support
  • Free training for new employees
  • Training on new Nutshell features
  • Quarterly business reviews

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Owl's Brew. Cafe Umbria, Human Element, Brothers Leather Supply

Integrations

Nutshell CRM offers a large list of native integrations with popular apps and business systems. An interesting opportunity offered by the company is expanding the system’s functionality with a number of Zapier-built integrations. Here are some of the apps Nutshell can be connected to:

  • Olark
  • Microsoft Exchange
  • Twitter
  • MailChimp
  • Wufoo
  • Google Sheets
  • Google Apps
  • Google Drive
  • Google Contacts
  • Dropbox
  • Box
  • PandaDoc
  • Zendesk
  • Gravity Forms
  • RightSignature
  • Quote Roller
  • Yesware
  • Kixie
  • Slack
  • RingCentral
  • Pure Chat
  • 40Nuggets
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Nutshell CRM is a platform that enables organizational departments to collaborate on leads and sales in real time, and improve the quality of their customer relationships.

Company Email

info@nutshell.com

Contact No.

Company's Address

IRL, 212 South Fifth Ave.
Ann Arbor, MI 48104
USA

In the event you continue having doubts about which software will work best in your case it may be a sensible idea to check out each service’s social metrics. These metrics are frequently a sign of how popular each software is and how wide is its online presence.For instance, if you check Qualtrics CX LinkedIn account you’ll find out that they are followed by 34094 people. In case of Nutshell CRM the volume of followers on their LinkedIn page is 1286.

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