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Compare Qualtrics CX vs Newired

What is better Qualtrics CX or Newired Journeys? When looking for the ideal Customer Experience Management Software for your company it is recommended that you assess the functions, costs, along with other crucial data concerning the product and vendor. Here, you can examine the similarities and differences between Qualtrics CX (overall score at 9.1 and user satisfaction at 100%) and Newired Journeys (overall score at 8.0 and user satisfaction at 100%).

You may also check out their specific modules, for example tools, plans, pricing, terms, etc. What is more, analyze the terms closely for information on hidden fees, such as, setup cost, independent customer service, upgrade fees, storage fees, and other similar charges.

Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Yotpo, Qualtrics CX, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $540

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • No coding skills needed
  • On-site installation available
  • Intelligent overlay technology
  • No need to retrain employees
  • Self-service customer support

Pricing Info

The Newired pricing model is based on a per-user, per-application quote starting at $540 monthly. It is free up to 200 users.

Depending on the plan, inclusions are:

  • Multiple Editors
  • Newired Portal
  • Localization
  • Newired Reports
  • Newired Feedback
  • Installation Guide
  • Newired Surveys
  • Staging environment
  • Staging environment
  • Searching and Tagging

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Emerasoft

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Newired provides an enterprise software solution for smarter experience management.

Company Email

info@newired.com

Contact No.

Company's Address

Newired S.r.l.
Via Po, 1
10124 Turin
Italy

When you compare different Customer Experience Management Software solutions you shouldn’t only explore their list of features and available pricing plans. Keep in mind the software should be adjusted to your needs and business so the more flexible their offer the better. Explore which OSes are supported by Qualtrics CX and Newired Journeys and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this could be a deal breaker for many firms.

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