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Compare Qualtrics CX vs Neon CRM

What is better Qualtrics CX or Neon CRM? There are numerous CRM Software products out there today. The simplest way to find out which service fits your needs best is to evaluate them side by side. For example, here you can assess Qualtrics CX and Neon CRM for their overall score (9.1 vs. 8.1, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

It’s also possible to check their individual modules and pricing stipulations as well as other useful information below. When matching products make sure to check their related functions and mark their distinctive elements to have a clearer picture of both deals. Similarly, remember to assess non-core factors like security, backup, intuitiveness, and helpdesk support.

Right now, the most significant services in our Customer Experience Management Software category are: Zendesk, Yotpo, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Open API
  • iPhone App
  • Fund raising and donor management
  • Membership and association management
  • Event management
  • Marketing and communications management
  • Constituent management
  • Web design and integration
  • Social fundraising
  • E-Commerce/online store
  • Reporting and analytics
  • Volunteer management
  • Executive dashboards
  • Recurring & Scheduled Payment Processing
  • Custom constituent login
  • Custom web forms

Pricing Info

With Neon CRM, you get to choose between three SMB and enterprise pricing plans:

Essentials package – $50/month

  • Unlimited system users
  • Unlimited online forms
  • Live group training
  • Unlimited ticket support
  • Fundraising or Membership CRM
  • Based on # constituent records

Impact Package – $110/month

  • All Essentials package features
  • Open API Access

Empower package – $200/month

  • All essential features plus
  • Open API Access
  • Live chat support
  • On-demand training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Audubon, CASA, Habitat for Humanity, International RHINO Foundation

Integrations

Neon CRM integrates with the following business systems and applications:

  • Open API
  • MailChimp
  • Authorize.net
  • Google Analytics
  • Social Network integration
  • Quickbooks
  • WordPress
  • Eventbrite
  • Drupal
  • Google Maps
  • Higher Logic
  • Donor Search
  • Double Donation
  • Wealth Engine
  • One Click Politics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A people-focused donor database that helps organizations in engaging donors, managing memberships, planning events, and tracking volunteers.

Company Email

sales@neoncrm.com

Contact No.

Company's Address

1801 W Warner Ave, Suite 201
Chicago, IL 60613
USA

No CRM Software will manate to solve all the requirements of a specific team. Even though key functionalities of Qualtrics CX and Neon CRM should matter you should also carefully explore the integrations offered by a given product. Quote frequently your team will already be working with some other SaaS software in your company and it’s definitely more beneficial to select solutions that integrate well with one another. That way you can guarantee an effortless exchange of information between your teams and apps, which can really reduce time spent on migrating between one software and the next.

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