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Compare Qualtrics CX vs Neon CRM

What is better Qualtrics CX or Neon CRM? You have so many CRM Software choices in today’s market that picking the right product may be frustrating. On our comparison page, we let you examine the tool, terms and conditions, available plans, and more details of Qualtrics CX and Neon CRM.

You can assess their score (9.1 for Qualtrics CX vs. 8.1 for Neon CRM) and user satisfaction level (100% for Qualtrics CX vs. 100% for Neon CRM). The scores and ratings present you with a general idea how these two software products perform. In addition, check if the software can integrate with your current business apps to guarantee greater productivity.

We realize that not all businesses have enough time to try out a wide range of various services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Zendesk, Qualtrics CX, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Open API
  • iPhone App
  • Fund raising and donor management
  • Membership and association management
  • Event management
  • Marketing and communications management
  • Constituent management
  • Web design and integration
  • Social fundraising
  • E-Commerce/online store
  • Reporting and analytics
  • Volunteer management
  • Executive dashboards
  • Recurring & Scheduled Payment Processing
  • Custom constituent login
  • Custom web forms

Pricing Info

With Neon CRM, you get to choose between three SMB and enterprise pricing plans:

Essentials package – $50/month

  • Unlimited system users
  • Unlimited online forms
  • Live group training
  • Unlimited ticket support
  • Fundraising or Membership CRM
  • Based on # constituent records

Impact Package – $110/month

  • All Essentials package features
  • Open API Access

Empower package – $200/month

  • All essential features plus
  • Open API Access
  • Live chat support
  • On-demand training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Audubon, CASA, Habitat for Humanity, International RHINO Foundation

Integrations

Neon CRM integrates with the following business systems and applications:

  • Open API
  • MailChimp
  • Authorize.net
  • Google Analytics
  • Social Network integration
  • Quickbooks
  • WordPress
  • Eventbrite
  • Drupal
  • Google Maps
  • Higher Logic
  • Donor Search
  • Double Donation
  • Wealth Engine
  • One Click Politics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A people-focused donor database that helps organizations in engaging donors, managing memberships, planning events, and tracking volunteers.

Company Email

sales@neoncrm.com

Contact No.

Company's Address

1801 W Warner Ave, Suite 201
Chicago, IL 60613
USA

Please pay attention to the fact that while both Qualtrics CX and Neon CRM may have a top quality array of features each solution may be aimed at a different business size. If you are analyzing various solutions you may want to focus on a business type they are meant for. Specific functionalities may scale up with no problem for huge enterprises but if you have a small or medium company it’s frequently more sensible to stay away from paying for customized functionalities that you may never use.

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