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Compare Qualtrics CX vs Microsoft Dynamics GP

What is better Qualtrics CX or Microsoft Dynamics GP? Finding the appropriate CRM Software product is as simple as comparing the solid and weaker functionalities and terms offered by Qualtrics CX and Microsoft Dynamics GP. Here it's also possible to match their overall scores: 9.1 for Qualtrics CX vs. 8.9 for Microsoft Dynamics GP. Or you can check their general user satisfaction rating, 100% for Qualtrics CX vs. 97% for Microsoft Dynamics GP.

We suggest that you put some effort and analyze their specific functions and determine which one is the better option for your business. Moreover. remember to consider your company’s or industry’s special situation, for instance, a multilingual app for a global company or a mobile app to help you work in the field.

Users who are pressed for time or would like to get a Customer Experience Management Software recommendation from our team might want to try out these top choices for this year: Qualtrics CX, Yotpo, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $134

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Financial management

  • General ledger
  • Payables
  • Receivables
  • Cash flow management
  • Fixed asset management
  • Intercompany
  • National accounts
  • Multicurrency management
  • Analytical accounting
  • Revenue/expense deferrals
  • Bank reconciliation
  • Electronic banking suite
  • Safe pay
  • Cashbook bank management
  • Electronic bank management
  • Electronic reconciliation management
  • Customer/vendor consolidation
  • Lockbox processing
  • Refund checks
  • Grant management
  • Encumbrance management
  • Account level security
  • Field level security
  • Dynamics process server

Business intelligence & reporting

  • Unlimited management reporter designer user
  • Unlimited management reporter viewer user
  • Analysis cubes library
  • Advanced analysis cubes library

Human resources management

  • Human resources unlimited employees
  • Payroll (U.S. and Canada only) unlimited employees
  • Payroll direct deposit
  • Federal magnetic media
  • Payroll connect
  • Position control
  • HRM self-service suite

Supply chain management

  • Invoicing
  • Sales order processing with advance invoicing
  • Extended pricing
  • Order management
  • Inventory control
  • Bill of materials
  • Purchase order processing/receivings
  • Landed cost
  • PO generator
  • Requisition management
  • Time and expense

Workspace collaboration

  • Unlimited business portal

Pricing Info

MS Dynamics GP is sold via independent software vendors (ISVs), a network of Microsoft-accredited third-party resellers. Pricing is via a quote request from ISVs in your area. Pricing models are as follows:

Perpetual licensing – Designed for SMEs to get started with an affordable upfront license fee to an ISV.  Customers license the access to software functionality. Pay a monthly fee to an ISV.

Subscription licensing –  Designed to keep the upfront cost to a minimum via a “per-user, per-month” model. Customers start with a basic package and get more functionality as they pay for more monthly license.

Dynamics GP Subscription Fee

$214 per named user/per month ($239 if you use Dynamics GP Extended Pack)

$2,495 one time data center setup fee

  • Backups, security, server maintenance included.
  • Microsoft Business Ready Enhancement Plan included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • ISV product subscriptions need additional monthly fee.

Dynamics GP Hosting Fee for “Buy Your Own License”:

$134 per named user/per month ($159 if you need Dynamics GP Extended Pack)

$2,495 one time data center setup fee.

  • All dexterity based ISV products you own are included at no added cost.
  • Backups, security, server maintenance included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • Microsoft Business Ready Enhancement Plan not included.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bancroft, Catalogic Software, Batteries and Bulbs, EMIT Technologies, Winncom Technologies, Gregory Greenfield & Associates, Ltd.

Integrations

  • Financial management
  • Collection management/customization and integration suite
  • SmartList Builder
  • Excel Report Builder
  • Navigation List Builder
  • Drill Down Builder
  • Extended human resource and payroll
    • HR advance
    • Payroll advance
    • PTO manager
    • Benefits self-service
  • Business intelligence & reporting/Microsoft Forecaster unlimited
  • Supply chain management
    • Distribution suite
    • Available to promise
    • Returns management
  • Manufacturing solutions
    • Bill of materials
    • Order processing
    • Manufacturing suite
    • Materials requirements planning
  • Project accounting
  • Customer Relationship Management
    • Contract administration
    • Service call management
    • Depot management
    • Preventive maintenance

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Business solutions designed with Microsoft familiarity that streamlines financial, customer relationship, and supply chain workflows.

Company Email

Company's Address

Redmond, WA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

You shouldn’t count on only a broad range of functionalities and adjustable pricing packages from a reliable CRM Software. Almost as crucial as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Qualtrics CX or Microsoft Dynamics GP, or you struggle with some problems, or maybe you’ll need to ask for a specific update or feature beneficial to your team you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you are able to benefit from personal training or at least a knowledge base you can use.

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