MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Qualtrics CX vs Live2Support

What is better Qualtrics CX or Live2Support? You have such a wide range of Customer Support Software choices in today’s market that selecting the best product is often overwhelming. On our comparison page, you can easily examine the functions, pricing conditions, available plans, and more details of Qualtrics CX and Live2Support.

You can also assess their score (9.1 for Qualtrics CX vs. 8.1 for Live2Support) and user satisfaction level (100% for Qualtrics CX vs. 100% for Live2Support). The scores and ratings present you with an overall idea how both of these software products perform. Additionally, find out if the solution can integrate with the company’s current business apps to guarantee greater productivity.

Those of you who want to save some time or need a Customer Experience Management Software advice from our team might want to try out these top choices for the current year: Qualtrics CX, Yotpo, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Realtime Visitor Monitoring

  • Monitor Website Traffic in Real-time
  • Fast and Easy Navigation
  • Block IP Address
  • Chat invitation
  • Extensive Visitor Information System.
  • Chat History of every visitor comes to your website
  • Web Base Interface for monitoring and chatting
  • Stand Alone Application for monitoring and chatting
  • Foot Prints
  • Call Back & Call Back History

Chatting with your visitors

  • One to One Text Chat with WebSite Visitors
  • One Support Operator can Accept Multiple Chat Request
  • No Visitor Log-in or Sign-up Required
  • Chat History Pop-up on Initiating Chat
  • Serving Web Pages to Online Customers
  • Pre-written or Standardized Responses
  • Smilies (Emoticons) during chat
  • File Transfer during chat
  • Co-Browsing during chat session
  • Customize Pre & Post Chat form
  • Leave Message form (if support operators offline)
  • Multiple Support Operators Sharing Chat Session
  • Typing Status Alerts

Look & Feel Customization

  • Fully Customizable Visitor Chat Windows
  • Ready Made Chat Windows Templates
  • Customizable Offline Message Form
  • Show visitor position in Chat Queue
  • Customizable Online and Offline Graphics
  • Graphics Customization at the Departmental and Page Level
  • Visitor Window Language Customization.
  • Language Support in Email Messaging

Preferences & Setting Control

  • Fast and Easy Integration
  • Live Support Through more than One Department
  • Department Based Chat Session
  • Show visitor Queue Number in chat waiting status
  • Maximum waiting time by visitor in queue
  • Language Customization
  • Enable time base chat session
  • Operators auto logout from application
  • Auto Greeting Message on chat pick for every operator

Supervising & Reporting

  • Administrative and Moderator Privileges
  • Administrator Chat Monitoring and Live Support
  • PPC Tracking
  • Chat Transcripts of All Chat Sessions, search, email etc.
  • Chat Sharing, Chat Transfer and Messaging to another Support Operator
  • Administrator/Supervisor Monitoring of Running Chat Session and Participation
  • Operator Assessment/ Performance Reports and Time Logs of Live Support Service
  • Google Analytics Integration

Value Added Features

  • Local Time Integration
  • Pass Custom Variables form Your Web Pages
  • Post Chat Survey
  • SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
  • Pro-Popup or Change Visitor Page without chat
  • Third Party Integration
  • Chat Routing
  • Gtalk integration for smart support
  • CRM integration (Salesforce and Sugar CRM)
  • Plug-ins for CMS, E-commerce and Blogging Platforms
  • Sticky Notes, To-do List, Calender
  • Spell Checker (8 Languages)

Pricing Info

Live2Support offers three product plans and three payment schedules for each package.

Bronze Package

  • Monthly: $9.99 per month
  • Quarterly: $25 per quarter
  • Yearly: $95 per year

Includes:

  • 1 Operator
  • Unlimited Chats
  • Dual Interface (Web Based & Desktop)
  • Multiple Website Monitoring
  • Extensive Visitor Information
  • Basic Reporting

Silver Package

  • Monthly: $19.95 per month
  • Quarterly: $55 per quarter
  • Yearly: $179 per year

Includes:

  • 1 + 1(Free) Operator (2 Operators)
  • Unlimited Proactive Chats
  • Multiple Location Chat Icon
  • File Transfer During Chat
  • IP Blocking
  • Advanced Reporting

Gold Package

  • Monthly: $39.95 per month
  • Quarterly: $110 per quarter
  • Yearly: $380 per year

Includes:

  • 2 + 1(Free) Operators (3 Operators)
  • $13 /Mo Per Additional Operator
  • Integration with All Popular CRMs
  • Department based Chat Session
  • Chat Transfer Between Support Operators
  • Enterprise Reporting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MinutesMatter, Helpline Law, Indastro, Indo Asia Tours

Integrations

Live2Support supports integrations with the following business systems and applications:

  • Google Analytics
  • Salesforce
  • SugarCRM
  • GTalk
  • Joomla
  • Drupal
  • WordPress
  • Zen Cart

CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.

CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.

Company Email

salesoffice@live2support.com

Contact No.

Company's Address

47-47 36th Street, Suite # 20442, Long Island City, NY 11101

You don’t want exclusively a wide range of useful tools and flexible pricing from a popular Customer Support Software. Almost as important as main features is a trustworthy customer support. You want to make sure that when you have any questions about Qualtrics CX or Live2Support, or you struggle with some problems, or perhaps you’ll want to request a specific revision or functionality useful to your company you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to benefit from individual training or at the very least a knowledge base you can use.

Page last modified