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Compare Qualtrics CX vs Freshsales

What is better Qualtrics CX or Freshsales? Comparing Qualtrics CX and Freshsales, it is possible to see which CRM Software product is the more effective alternative. This means that your company will be able to choose most productive and effective application. You can study the details, like available tools, costs, plans offered by each vendor, offer conditions, and more

We also let you evaluate their general scores to know which one appears to be more suitable. Qualtrics CX has 9.1 points for overall quality and 100% rating for user satisfaction; while Freshsales has 9.7 points for overall quality and 95% for user satisfaction. Similarly, you can also find out which software business is more dependable by sending an email inquiry to the two companies and check which vendor replies without delays.

Users who want to save some time or need a Customer Experience Management Software advice from our experts might want to take a look at these top choices for this year: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advanced Lead Scoring
  • Interactive Pipeline Management
  • Integrated Phone & Email.
  • Email Tracking
  • Sales Campaigns
  • Personalize Templates
  • Insightful Email Metrics
  • Team Inbox
  • Sales First Inbox
  • Open & Click Notifications
  • Email Scheduling
  • Calendar Sync
  • 2 – way Email Sync
  • Email-to-Lead, Forward Emails
  • Click to Call
  • Entire Conversation History
  • Assign Phone Numbers
  • Automated and manual Log Calls
  • Personalized Welcome and Voicemail Messages
  • Forward Call
  • Record Calls
  • Tasks & Appointments
  • Call History
  • Phone Activity reports
  • Caller Display
  • In-depth Customer
  • Insights
  • Website and in-app Tracking
  • Activity Timeline
  • Behavior-based Segmentation
  • Web-to-Lead
  • Smart Fields, 360° Customer View
  • Lead Scoring
  • Auto Profile Enrichment
  • Team Segmentation
  • Auto Lead Assignment
  • Appointments
  • Tasks and Notes
  • Jot down notes
  • Change stage with ease
  • Track deals on the move
  • Fix meeting, find location
  • Custom Views
  • Automation
  • Bulk Actions
  • Role-based Access
  • Visual Sales Pipeline
  • Deal Status, at a glance
  • Simple drag and drop Navigation
  • Action-oriented Follow Ups
  • Track deals on the go
  • Deal age
  • Mobile Integration
  • Deal Funnel View
  • Filter and Sort Deals
  • Customize Sales Process
  • Pipeline Dashboard
  • Lost Deal Analysis
  • Customized Reports
  • Visual Sales Reports
  • Revenue Analytics
  • Deeper Analytics
  • Preview Reports
  • Sales Activity Reports
  • Trendline Reports
  • Territories and Territory Reports

Pricing Info

Freshsales offers five SMB and enterprise pricing plans. A 21-day free trial plan is also available so you can easily try out all key features of the software. You can sign up for Freshsales free trial here. Here is what you get in each of the plans:

Sprout – free forever

  • Unlimited number of users
  • Leads
  • Contacts
  • Deals
  • Accounts
  • Email
  • Built-in phone
  • Integrations
  • Mobile apps

Blossom – $12/user/month (billed annually)

  •  Contact Management
  •  Pipeline Management
  •  250 Bulk emails/user/day
  •  Built-in Phone powered by Freshcaller
  •  SMS Integration
  •  2 Sales Campaigns/user
  •  Lead Scoring
  •  5 Intelligent Workflows
  •  Basic Reporting
  •  Integrations
  •  Marketplace
  •  iPhone and Android Apps
  •  Gmail Add-on

Garden – $25/user/month (billed annually)

  • Contact Management
  •  Multiple Pipeline Management
  •  500 Bulk emails/user/day
  •  Built-in Phone powered by Freshcaller
  •  SMS Integration
  •  5 Sales Campaigns/user
  •  Lead Scoring
  •  15 Intelligent Workflows
  •  Advanced Reporting
  •  Integrations
  •  Marketplace
  •  iPhone and Android Apps
  •  Gmail Add-on
  •  Territories and Lead assignment
  •  Advanced CRM customization

Estate – $49/user/month (billed annually)

  • Contact Management
  •  Multiple Pipeline Management
  •  1000 Bulk emails/user/day
  •  Built-in Phone powered by Freshcaller
  •  SMS Integrations
  •  10 Sales Campaigns/user
  •  Advanced Lead Scoring
  •  40 Intelligent Workflows
  •  Advanced Reporting
  •  Integrations
  •  Marketplace
  •  iPhone and Android Apps
  •  Gmail Add-on
  •  Territories and Lead assignment
  •  Advanced CRM customization
  •  Auto profile enrichment
  •  Reports Dashboard
  •  Smartforms and event tracking
  •  Multi-currency

Forest – $79/user/month (billed annually)

  • All Estate Plan features
  • Contact Management
  •  Multiple Pipeline Management
  •  2000 Bulk emails/user/day
  •  Built-in Phone powered by Freshcaller
  •  SMS Integration
  •  25 Sales Campaigns/user
  •  Advanced Lead Scoring
  •  50 Intelligent Workflows
  •  Advanced Reporting
  •  Integrations
  •  Marketplace
  •  iPhone and Android Apps
  •  Gmail Add-on
  •  Territories and Lead assignment
  •  Advanced CRM customization
  •  Auto profile enrichment
  •  Reports Dashboard
  •  Smartforms and event tracking
  •  Multi-currency
  •  EUC Data Center
  •  IP Whitelisting
  •  Audit Logs

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Dyson, Garda World, Flyrobe

Integrations

Freshsales is an open API system, meaning that you can easily integrate it with every business system or application you are using. Among others, it integrates with:

  • Freshdesk
  • Google Calendar
  • Freshchat
  • Freshconnect
  • Freshcaller
  • Mailchimp
  • Zapier
  • Quickbooks
  • Xero
  • Segment

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshsales is the winner of our 2017 Great User Experience Award. It is a CRM tool designed to enable high-velocity teams to keep track of contacts while solving their queries.

Company Email

support@freshsales.io

Contact No.

Company's Address

1250, Bayhill Drive Suite 315
San Bruno, CA 94066
USA

It may not always be enough to just compare Qualtrics CX and Freshsales with one another. Although specific features, pricing and customer reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards merited by every software. Frequently a less popular product may turn out to be an excellent choice that was a winner of many B2B awards such as our Experts’ Choice Award which shows that despite smaller market presence it’s a worthy contender to the software that rule the market.

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