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Compare Qualtrics CX vs eWay-CRM

What is better Qualtrics CX or eWay-CRM? To ensure that you find the most efficient and productive CRM Software for your firm, you should compare products available on the market. For example, here you may match Qualtrics CX’s overall score of 9.1 against eWay-CRM’s score of 8.5. You may also review their general user satisfaction: Qualtrics CX (100%) vs. eWay-CRM (100%).

In addition, you can evaluate their strengths and weaknesses feature by feature, including their offered terms and costs. By comparing products you are more likely to pick the best software for your budget. It goes without saying you should know your specific needs to realize which solution matches those needs.

Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Yotpo, Zendesk, Qualtrics CX.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $28

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Marketing Campaigns
  • Target Group Selection
  • Personalized Messaging
  • Friendly Text Editor
  • Wildcards & Attachments
  • Easy Export/Import of Data
  • Drag-and-Drop Customization
  • Automated Feedback Tracking
  • See emails sent, delivered, read, links clicked and unsubscribed
  • Concise Statistics
  • Financial Rentability Evaluation
  • Converting incoming emails into leads
  • Tracking sales leads
  • Automated Web Forms
  • Detection of Opportunities
  • Business Management
  • Pricelist Quotations
  • Quick overview of success, turnover, profit, and rep substituability
  • Customer Management
  • Segmentation and Sorting based on relationship, geography, importance, potential, size, or custom fields
  • Automated import/export of contacts with Outlook
  • Customer State
  • Data Sharing
  • Outlook Auto Reminders
  • Custom Reminders
  • Synchronization of Contacts with cell phones
  • Professional Bulk Emails
  • Custom Reports
  • Project Management
  • Lead-to-Project Conversion
  • Copy and Save communication history (with attachments)
  • Different Workflows for each business type
  • Automated Tasks & Important Milestones
  • Assign Roles & Responsibilities
  • Deadlines & Budgets
  • Project Calendar
  • Constant Time & Finance comparison
  • Notifications
  • Human Resources Planning
  • Fully-Featured Android App
  • Reports & Analyses
  • Offline Data Availability
  • Several Types of Reports (Sales Efficiency, Project Progress, Employee Timesheets, Finances, Customers, Custom)
  • Export to Microsoft Excel, PDF or Microsoft Word.
  • Everything print ready
  • Open API
  • Phone & Email Support

Pricing Info

eWay-CRM offers a free plan as well as three enterprise pricing options for users to consider. You have the possibility to use a 200 MB package for free, subscribe for a cloud-hosted 10 GB package and pay per month, or purchase the full-time local server license. Here are the details per each package:

Free

  • 200 MB Storage
  • Customizable
  • Multiple Devices
  • Email Support

Premium – Monthly Subscription – $28/user/month

  • 10 GB Storage
  • Data Sharing
  • Customizable
  • Multiple Devices
  • Mobile App
  • Phone Support

Premium – Lifetime License – $399/user (+18% annual support fee)

  • Your server
  • Data Sharing
  • Customizable
  • Multiple Devices
  • Mobile App
  • Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Caverion, Skoda, Logicon

Integrations

eWay-CRM is an open API system, which means you can connect it to virtually any third-party system or business application. TO facilitate service delivery, the system offers a native integration to Microsoft Outlook.

Contact the vendor for technical details.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

eWay-CRM is a comprehensive CRM for Outlook for users looking to improve traction with customers and turn basic data into operable intelligence.

Company Email

info@eway-crm.com

Contact No.

Company's Address

1200 Main Street
Kansas City, Kansas
USA

If you continue having doubts about which service will work best in your case it may be a good idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular each software is and how big is its online presence.For example, if you look at Qualtrics CX LinkedIn profile you’ll learn that they are followed by 34094 people. In case of eWay-CRM the number of followers on their LinkedIn page is 30.

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