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Compare Qualtrics CX vs eTollFree

What is better Qualtrics CX or eTollFree? Finding the suitable Customer Support Software product is as simple as assessing the good and weak functionalities and terms offered by Qualtrics CX and eTollFree. Here it's also possible to match their total scores: 9.1 for Qualtrics CX vs. 7.1 for eTollFree. Or you can look at their general user satisfaction rating, 100% for Qualtrics CX vs. 100% for eTollFree.

We suggest that you put some effort and examine their unique features and figure out which one is the better alternative for your company. Moreover. keep in mind to factor in your company’s or industry’s unique case, for instance, a multilingual app for a global company or a mobile platform to help you work on the go.

People who want to save some time or would like to get a Customer Experience Management Software recommendation from our experts may want to take a look at these top choices for the current year: Zendesk, Yotpo, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $0.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cheap Toll-Free Numbers
  • 833 Toll Free Numbers
  • Wholesale Toll Free
  • Toll-Free Number Search
  • Virtual Local Numbers
  • Local Number Search
  • Virtual Local Calling
  • Outbound Calling
  • VoIP Termination
  • VoIP Phone Extensions
  • Voicemail
  • Fax to Email
  • Auto Attendant
  • Conference Calling
  • Call Center Solutions
  • Predictive Dialer
  • Autodialer Rebranding

Pricing Info

eTollFree offers several SMB and enterprise pricing plans for users to choose from.  Custom plans for virtual local phone number service,  predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:

Toll Free Number Service

  • 99¢/month
  • Plus 3.5¢/minute/completed call
  • 833 Toll-Free Numbers –  Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
    • Pay The Same Monthly Rate 99¢/month
  • Forwarding Options:
    • Home Telephone Lines
    • Business Line
    • Fax to E-mail
    • Voice-Mail
    • Voice-Mail to E-mail
    • Auto Attendant
    • International Numbers
  • VoIP Extensions
  • Call Screening
  • Voicemail
  • Conference Calling

Predictive Dialer 

  • 1.5¢/min – Inbound Calling Rate
  • 1¢/min – Outbound Calling Rate
  • Call Recording
  • Unlimited Bandwidth
  • Unlimited Users
  • 24/7 Tech Support

Note that there is also a $99 additional monthly fee for hosting.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

HOST PRO, digital, DIGITAL COMMUNICATIONS

Integrations

eTollFree supports integration with Microsoft Outlook, Microsoft Office, Salesforce, and Box. It can also be integrated with a variety of CRM systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A VoIP solution, telemarketing software, and business communication system designed for the call centers of wholesale and retail businesses.

Company Email

support@etollfree.net

Contact No.

Company's Address

777 Main St. Ste 600
Fort Worth, Texas 76102
USA

If you continue having second thoughts about which app will work best in your case it might be a good idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular a given service is and how wide is its online presence. For instance Qualtrics CX Twitter profile has currently 35644 followers. At the same time eTollFree Twitter is followed by 13 people.

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