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Compare Qualtrics CX vs Ebsta

What is better Qualtrics CX or Ebsta? To make sure you purchase the most useful and productive Customer Experience Management Software for your enterprise, you should compare products available on the market. For instance, here you can match Qualtrics CX’s overall score of 9.1 against Ebsta’s score of 8.0. You can also examine their general user satisfaction: Qualtrics CX (100%) vs. Ebsta (100%).

In addition, you can compare their good and bad points feature by feature, including their contract conditions and costs. By comparing products you are more likely to select the right software for your needs. It’s clear you have to know your specific needs to realize which solution meets those needs.

We are aware that not all people have the time to try out a large number of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Experience Management Software category are: Qualtrics CX, Yotpo, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Synchronizes Emails and Calendars to Salesforce Automatically
  • Eliminates Manual Salesforce Data Entry
  • Updated and Accurate Salesforce Data and Records
  • Leverage the Power of Salesforce in Your Inbox
  • Attach Emails to Relevant Salesforce Contacts and Prospects
  • Monitor Emails
  • Deliver Personalized Email Contents
  • Schedule Emails
  • Access Salesforce Email Templates Directly From Gmail
  • Automate Sale Cadence Execute using Triggers
  • Increase Visibility into Engagements
  • Completely Understand Your Prospects and Customers
  • Extract Contacts and Relationships Hidden in Inboxes
  • Surface Your True Network within Salesforce
  • Measure Engagements
  • Gain Insights into Team Activity Performance

Pricing Info

Ebsta offers two SMB and enterprise pricing plans for you to choose from. Meanwhile, if you want a package that is tailored to the unique needs of your organization or team, please contact the vendor. Here are the details:

Inbox – $30/user/month or $360/user/month (paid annually)

  • Integrate with Salesforce
  • Synchronize contacts, calendars, and emails automatically
  • Unlimited Email Monitoring
  • Set Up Personalized Workflows
  • Meeting Scheduler
  • Send Out Emails Later
  • Integration with more than 50 websites

Team – $50/user/month or $600/user/year (paid annually)

  • All features in the Inbox plan, Plus:
  • Discover your true company network
  • Score Engagements
  • Reporting and Analytics
  • Dedicated Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zoopla, Peakon, Unbounce

Integrations

Ebsta integrates with the following:

  • Salesforce
  • Outlook
  • Gmail
  • Office 360

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Ebsta is a sales enablement and revenue intelligence platform built to empower Salesforce.

Company Email

info@ebsta.com

Company's Address

Ebsta
Congress House, Great Russell St,
Bloomsbury,
London WC1B 3LS
UK

Please note that even though both Qualtrics CX and Ebsta may offer an excellent range of features each solution may be created for a different company size. If you are analyzing various solutions you should give some attention to a company size they are aimed at. Some functionalities could scale up effectively for large enterprises but if you run a small or medium company it’s frequently better to refrain paying for complex functionalities that you might never use.

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