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Compare Qualtrics CX vs dotdigital

What is better Qualtrics CX or dotdigital? Finding the suitable Customer Experience Management Software product is as simple as evaluating the solid and weak characteristics and terms offered by Qualtrics CX and dotdigital. Here it's also possible to match their overall scores: 9.1 for Qualtrics CX vs. 8.8 for dotdigital. Or you can check their general user satisfaction rating, 100% for Qualtrics CX vs. 97% for dotdigital.

We suggest that you put some effort and review their differences and decide which one is the better option for your business. Moreover. keep in mind to consider your company’s or industry’s special situation, for example, a multilingual app for a global staff or a mobile platform to help you work away from your office.

In the event you want to quickly locate the top Customer Experience Management Software according to our experts we suggest you examine these services: Zendesk, Yotpo, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-time APIs
  • Offline mode
  • Powerful integrations
  • Automation
  • Segmentation
  • Personalization
  • Profiles
  • Reporting
  • Communication tools

Pricing Info

dotdigital provides a custom enterprise pricing package by quote. Contact the vendor to let them know of your specific business needs and requirements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Jet2.com, Virgin Active, T.M.Lewin

Integrations

dotdigital integrates with the following applications:

  • Microsoft Dynamics
  • BlueVenn
  • Magento
  • MailshotMaker by Royal Mail
  • JustUno
  • Yieldify
  • Smile.io
  • Antavo
  • WooCommerce
  • Leads Bridge
  • WisePops
  • Nosto
  • Salesforce
  • Shopify Plus
  • Commerce Cloud
  • Sana Commerce
  • LoyaltyLion
  • PieSync
  • Zapier
  • Klevu
  • BigCommerce
  • Shopware
  • purple
  • ORO CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An innovative, cloud-based customer engagement platform designed to help B2B, B2C, and e-commerce marketers create, test, automate, and send marketing emails with ease.

Company Email

support@dotdigital.com

Company's Address

dotdigital
No.1 London Bridge
SE1 9BG
London
United Kingdom

Every time you compare various Customer Experience Management Software solutions you shouldn’t only analyze their list of features and offered pricing packages. Keep in mind the solution must be matching your standards and business so the more flexible their offer the better. Learn what OSes are supported by Qualtrics CX and dotdigital and make sure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, as this could be a critical factor for many businesses.

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