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Compare Qualtrics CX vs CustomerGauge

What is better Qualtrics CX or CustomerGauge? Today’s firms want the most effective CRM Software product to stay competitive. On this page we help you with buying the right service, by allowing you to examine Qualtrics CX and CustomerGauge down to the very details of their individual offers.

You can also check our total scoring values, which rate the software all round quality and performance. Qualtrics CX got a 9.1 score, while CustomerGauge has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (Qualtrics CX) against 100% (CustomerGauge). Remember to choose the software that best addresses your most crucial priorities, not the solution with a lot of features.

If you want to quickly decide on the top Customer Experience Management Software according to our review team we advise you examine these services: Yotpo, Qualtrics CX, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • CustomerGauge Dashboard
  • Customizable email campaigns
  • Customizable survey
  • SMS Surveys
  • Preconfigured reports
  • Report Designer
  • Advanced workflow
  • Real-time digital signage
  • Data export
  • API integration
  • Standard Salesforce integration
  • Advanced customer lifecycleInsights and Reporting (B2C only)
  • Organization hierarchy reporting
  • Division based login access
  • Large-capacity database located in region
  • Dedicated senior account manager

Pricing Info

CustomerGauge’s SMB and enterprise pricing information is available only upon request. Visit their official website to compare plans and demand quotes, and ask for more payment details. A free demo is also available to test the features in advance.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Canon, Philips, Tommy Hilfiger, Kuoni, Wolters Kluwer, Single Hop

Integrations

CustomerGauge has an extensive API for its Enterprise customers. It also offer plugins for: Salesforce, FreshDesk, Magento and Bazaarvoice.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SaaS platform that implements Net Promoter to gauge and assess as well as report on customer feedback in real time.

Company Email

info@customergauge.com

Contact No.

Company's Address

Van Diemenstraat 182B
Amsterdam 1013CP
The Netherlands

The solutions analyzed on this page are only a small part of our entire CRM Software category and you should keep in mind that there may be better alternatives out there. If you want to make sure you make the wisest choice for your business we definitely urge you to try out more services first. You can also consider to consult our top 10 CRM Software ranking to learn which products are now the highest-ranking ones and dominate the market.

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