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Compare Qualtrics CX vs Cosential

What is better Qualtrics CX or Cosential? With different functions, pricing, conditions, and more to compare, finding the right CRM Software for your firm is challenging. Nevertheless by using our system, it's easy to match the characteristics of Qualtrics CX and Cosential together with their general score, respectively as: 9.1 and 7.0 for overall score and 100% and 100% for user satisfaction.

You can also evaluate them feature by feature check out which software is a better fit for your enterprise. Remember to use a demo first before getting a plan to get a firsthand experience how the software performs in real scenarios.

We did our best to review all popular Customer Experience Management Software products available on the market, but among all the ones we reviewed these three caught our special attention: Qualtrics CX, Yotpo, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Relationship Management
  • Business Development
  • Lead Management
  • Opportunity Pipeline
  • Sales Pipeline Management
  • Proposal Automation
  • Account / Project Management
  • Reporting and Metrics
  • Activity / Personnel Management
  • Marketing Campaign Management

Pricing Info

Cosential offers two enterprise pricing packages packed with the same features:

  • Full User – $70/user/month
  • Read Only User – $10/user/month

Features include:

  • Post-sale system administration, maintenance, upgrades, technical support, and more.
  • Free online Support Center with FAQs, self-guided tutorials, user guides, and video demos, as well as phone and email support.
  • No additional fees for use of the full suite of enterprise modules, applications, or plug-ins.
  • All enhancements are immediately available to our customers at no additional charge.
  • Extensive API services and third-party application integration.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bettisworth North Architects and Planners, KCI Technologies, JE Dunn Construction

Integrations

Cosential integrates with the following business systems and applications:

  • Google Calendar
  • Microsoft Outlook
  • Viewpoint
  • Microsoft Word

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Built for the AEC industry, Cosential comes loaded with a very extensive and powerful tool set that is tailored to meet the needs of AEC businesses.

Company Email

sales@cosential.com

Contact No.

Company's Address

610 West 5th Street, Suite 604
Austin, TX 78701
USA

Both Qualtrics CX and Cosential were evaluated by a team of reliable B2B experts who prepared a thorough examination of all crucial aspects of every service. Their total rating was prepared using our unique SmartScore system which gives an individual partial score to each factor such as: main functionalities, customer support, mobile device support, security, client satisfaction as well as market presence. We know useful features are not the only thing essential to a company so we make sure we pay attention to all aspects of a software prior to giving it a final score.

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