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Compare Qualtrics CX vs Conversocial

What is better Qualtrics CX or Conversocial? A sensible way to find the right CRM Software product for your company is to evaluate the solutions against each other. Here you can compare Qualtrics CX and Conversocial and see their functions compared in detail to help you choose which one is the superior product.

Furthermore, you can review their overall ratings, such as: overall score (Qualtrics CX: 9.1 vs. Conversocial: 8.6) and user satisfaction (Qualtrics CX: 100% vs. Conversocial: 100%). Browse through their varying features and similarities and discover which one outperforms the other. Likewise, think about what your business will be in years to come; will your business outgrow the app in the next couple of years?

We did our best to prepare reviews of all popular Customer Experience Management Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Qualtrics CX, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integration with Social Media Platforms & CRM
  • Social Media Analytics
  • Real-time Tracking and Reporting of Social Events
  • Collaborative Platform
  • Priority Response Engine
  • Single Conversation Thread
  • Unified Inbox for Sorting Social Media Data
  • Access to all Past Interactions
  • Business Content Sharing
  • Global Content Library
  • Exportable PDF of Analytics Page
  • Automated Data Export
  • Synching of Customer Info to Existing CRM

Pricing Info

Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Google, Volkswagen, Hyatt Hotels

Integrations

Conversocial integrates with the following business systems and applications:

  • Facebook
  • Instagram
  • Twitter
  • Brandwatch (signal alert from 80 million online sources for relevant mentions)
  • Synthesio (social intelligence to transform data into insights)
  • Insided (harnessing community channels to boost customer service)
  • All popular CRM platforms

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A service to help companies provide their customers the optimal social media care and experience.

Company Email

socialfirst@conversocial.com

Contact No.

Company's Address

3 West 18th Street, 8th Floor
New York, NY 10011
USA

The products examined on this page are merely a small part of our complete CRM Software category and you should keep in mind that there might be more desirable services out there. If you would like to make sure you make the best possible choice for your company we definitely urge you to compare more products first. You can also consider to study our top 10 CRM Software list to learn which software are currently the highest-rated ones and leaders in the market.

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