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Compare Qualtrics CX vs ContactWorld

What is better Qualtrics CX or ContactWorld? Different firms want different types of Customer Support Software. To find out which solution suits you, think about comparing various solutions feature by feature along with their conditions and pricing. Similarly, you will get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.

The results are: Qualtrics CX (9.1) vs. ContactWorld (8.2) for all round quality and efficiency; Qualtrics CX (100%) vs. ContactWorld (N/A%) for user satisfaction rating. Check out their high and low points and find out which software is a more sensible choice for your company. One simple but effective way is to note down the strengths and weaknesses of both applications side by side and see which software has more benefits.

Those of you who want to save some time or need a Customer Experience Management Software suggestion from our team might want to try out these top choices for the current year: Zendesk, Yotpo, SoGoCX.

SmartScore™

9.1

User Satisfaction

100%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

8.2

User Satisfaction

N/A

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customizable call flows
  • Wide range of computer telephony integration (CTI) applications
  • Live supervisor monitoring
  • Extensive statistics and reporting suite
  • Call recording
  • Interactive voice response (IVR) collection
  • Calling Line ID detection and routing

Pricing Info

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

Integrations

NewVoiceMedia integrates with the following business systems and applications:

  • Salesforce
  • Desk.com

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Photobox, Gigaclear, Sixpack Shortcuts

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ContactWorld is the first global, true-cloud contact center solution that delivers a personalized service to every inquiry.

Company Email

Contact No.

Company's Address

Belvedere House
Basing View
Basingstoke
RG21 4HG

When you select a app that you think will be an actual asset for your company you shouldn’t just pay attention to what reviewers have to say about it. In many cases personal experience with the service may be different, depending on specific goals and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each product to give you a quick impression of how real users of Qualtrics CX and ContactWorld estimate their experience with the software. Our algorithm is based on complex analysis of product appearances on other sites, social networks as well as blogs, so you are going to get a comprehensive and credible picture of what other people think about every software. In this example Qualtrics CX has a total satisfaction rating at 100% while for ContactWorld N/A% of users say they had an enjoyable experience with it.

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