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Compare Qualtrics CX vs CiviCRM

What is better Qualtrics CX or CiviCRM? It’s a good idea to use our scoring system to help you get a general idea which CRM Software product is more suitable for your company. For overall product quality, Qualtrics CX earned 9.1 points, while CiviCRM received 7.0 points. At the same time, for user satisfaction, Qualtrics CX scored 100%, while CiviCRM scored 100%.

Details about their characteristics, tools, supported platforms, customer support, and more are available below to help you get a more precise review. Don’t forget to get only the functions your company needs to avoid wasting money for features that are unnecessary.

Users who don't have much time or could use a Customer Experience Management Software suggestion from our team may want to examine these top choices for this year: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advocacy campaigns
  • Case management
  • Communications
  • Contact management
  • Contributions
  • Events
  • Members
  • Peer-to-peer fundraisers
  • Reports

Pricing Info

CiviCRM offers an open source license. Contact the vendor directly for more pricing details.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CiviCRM supports the following integrations:

  • MailChimp
  • Webform
  • Click & Pledge
  • JotForm
  • JustGiving
  • WhatsApp
  • Drupal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CiviCRM is a web-based, open source, CRM software designed to meet the requirements of non-profit and other civic sector organizations.

Company Email

info@civicrm.org

Contact No.

Company's Address

When you compare various CRM Software solutions you shouldn’t simply look at their features list and provided pricing packages. Consider that the product must be meeting your needs and business so the more flexible their offer the better. Explore what systems are supported by Qualtrics CX and CiviCRM and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, as this may be a key element for many companies.

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