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Compare Qualtrics CX vs Brandwatch

What is better Qualtrics CX or Brandwatch? We are here to simplify the process of reviewing Reputation Management Software products for you. For example, on this page you can check the overall performance of Qualtrics CX (9.1) and compare it with the overall performance of Brandwatch (8.0). You may also match their overall user satisfaction rating: Qualtrics CX (100%) vs. Brandwatch (97%).

What’s more, you can read their services carefully to determine which product can better address your company’s requirements. Generally, any business app has to let you to comfortably see the big picture, all the while giving you easy access to the details.

In the event you need to quickly find the more reliable Customer Experience Management Software according to our experts we suggest you check out these services: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from £500

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multilingual Coverage
  • Search Operators
  • Proprietary Technology
  • Historical Data
  • Metadata
  • Location Data
  • Sentiment Analysis
  • Influence Statistics
  • Charting
  • Customizable Dashboards
  • Bulk Actions
  • Topic clouds
  • Fast and Intuitive Interface
  • Filters and Search Within
  • Rules
  • Email Alerts
  • Fully Exportable Data
  • One-click Response
  • Workflow
  • Unlimited Users
  • Continuous Innovation
  • Human Data Validation
  • Comprehensive Training Material
  • Personal Account Manager
  • Quality over quantity
  • Full Twitter Coverage
  • Channels
  • Twitter Insights
  • Shareable Dashboards
  • Integrations and partnerships
  • Demographic Insights
  • SSO
  • Automated Reports
  • Fully branded
  • Multi-screen
  • Controlled remotely
  • Multiple setups
  • Flexible displays
  • Integration
  • Dynamic
  • Communication

Pricing Info

Brandwatch/Pro: £500/month

  • Social analysis for small and medium brands or topics

Enterprise/M: £2000/month

  • Advanced analysis for big brands and large agencies

Enterprise/Q: £2000/month

  • Advanced analysis with high-volume queries for growing agencies

It also has special packages for agencies. Brandwatch Vizia is available on a subscription basis, on top of a Brandwatch Analytics Enterprise account. Pricing for Vizia is based on number of licenses. Get in touch with the company for pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pandora, Pepsico, Whirlpool

Integrations

  • Spredfast
  • Clarabridge
  • Hootsuite
  • Percolate

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Brandwatch is a software tool that helps you to discover the conversations that matter to you. Locate every discussion about your brand and products with pinpoint accuracy.

Company Email

Contact No.

Company's Address

Sovereign House Church Street Brighton, East Sussex BN11UJ United Kingdom

Every time you pick a solution that you think will work best for your company you shouldn’t only focus on what reviewers have to say about it. In many cases personal experience with the service will vary, depending on specific preferences and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for each app to give you a reliable impression of how actual users of Qualtrics CX and Brandwatch estimate their contact with the solution. Our system is based on complex analysis of product appearances on other websites, social media as well as blogs, so you are going to get a complete and reliable picture of what other clients think about each app. In this example Qualtrics CX has a total satisfaction rating at 100% while for Brandwatch 97% of people claim they had a positive experience with it.

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