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Compare Qualtrics CX vs Brandwatch

What is better Qualtrics CX or Brandwatch? We are here to simplify the process of comparing Reputation Management Software products for you. In particular, on this page you can verify the overall performance of Qualtrics CX (9.1) and compare it with the overall performance of Brandwatch (8.0). You may also match their overall user satisfaction rating: Qualtrics CX (100%) vs. Brandwatch (97%).

Likewise, lexamine their features thoroughly to determine which product can better address your company’s requirements. In general, any business solution has to let you to immediately check the big picture, at the same time allowing you quick access to the details.

Our experts made sure to review all popular Customer Experience Management Software services offered on the market, but among them these three caught our special attention: Zendesk, Qualtrics CX, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from £500

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multilingual Coverage
  • Search Operators
  • Proprietary Technology
  • Historical Data
  • Metadata
  • Location Data
  • Sentiment Analysis
  • Influence Statistics
  • Charting
  • Customizable Dashboards
  • Bulk Actions
  • Topic clouds
  • Fast and Intuitive Interface
  • Filters and Search Within
  • Rules
  • Email Alerts
  • Fully Exportable Data
  • One-click Response
  • Workflow
  • Unlimited Users
  • Continuous Innovation
  • Human Data Validation
  • Comprehensive Training Material
  • Personal Account Manager
  • Quality over quantity
  • Full Twitter Coverage
  • Channels
  • Twitter Insights
  • Shareable Dashboards
  • Integrations and partnerships
  • Demographic Insights
  • SSO
  • Automated Reports
  • Fully branded
  • Multi-screen
  • Controlled remotely
  • Multiple setups
  • Flexible displays
  • Integration
  • Dynamic
  • Communication

Pricing Info

Brandwatch/Pro: £500/month

  • Social analysis for small and medium brands or topics

Enterprise/M: £2000/month

  • Advanced analysis for big brands and large agencies

Enterprise/Q: £2000/month

  • Advanced analysis with high-volume queries for growing agencies

It also has special packages for agencies. Brandwatch Vizia is available on a subscription basis, on top of a Brandwatch Analytics Enterprise account. Pricing for Vizia is based on number of licenses. Get in touch with the company for pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pandora, Pepsico, Whirlpool

Integrations

  • Spredfast
  • Clarabridge
  • Hootsuite
  • Percolate

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Brandwatch is a software tool that helps you to discover the conversations that matter to you. Locate every discussion about your brand and products with pinpoint accuracy.

Company Email

Contact No.

Company's Address

Sovereign House Church Street Brighton, East Sussex BN11UJ United Kingdom

Every time you test different Reputation Management Software products you shouldn’t simply explore their list of features and provided pricing packages. Pay attention to the fact that the software must be adjusted to your standards and business so the more flexible their offer the better. Learn which OSes are supported by Qualtrics CX and Brandwatch and ensure you will obtain mobile support for whichever devices you use in your company. You should also find out which languages and countries are supported, as this could be a critical factor for many companies.

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