MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Qualtrics CX vs Act!

What is better Qualtrics CX or Act!? We are here to simplify the whole process of reviewing CRM Software products for you. For instance, on this page you can look at the overall performance of Qualtrics CX (9.1) and compare it with the overall performance of Act! (8.7). You can also match their overall user satisfaction rating: Qualtrics CX (100%) vs. Act! (100%).

Furthermore, you can read their capabilities in detail to see which product can better address your company’s needs. In general, any business app has to let you to immediately check the big picture, at the same time offering you quick access to the details.

At this time, the leading solutions in our Customer Experience Management Software category are: Qualtrics CX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • eMarketing
  • Call lists
  • Reports
  • Customizations
  • Sales process automation
  • Opportunity management
  • Contact management
  • Activity tracking & alerts
  • Sales & opportunity tracking
  • Integration & automation
  • Team sharing
  • Native iOS & Android apps
  • Business insights
  • Flexible deployment, access & pricing
  • Advanced security
  • Custom tables manager
  • Industry template library
  • API
  • Customer support

Pricing Info

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Essentials – $10/user/month

  • 500 contacts
  • Automatic upgrades
  • Call list
  • Email marketing
  • Web and mobile capability

Act! Premium – $25/user/month (billed annually)

  • Access: Self-Hosted, Online, Offline, and Mobile
  • Unlimited customizations
  • Activity tracking & alerts
  • Act! API
  • Act! Companion mobile app
  • Act! Connect
  • Act! e-marketing (unlimited sends to 500 contacts per month)
  • Act! Insight
  • Act! Premium Contact Link
  • Act! Premium Mobile
  • Advanced security
  • Ask Act!™ with Amazon Alexa
  • Contact management
  • eCommerce Connections
  • Groups & companies
  • Integration with Office, Outlook®, & more
  • Opportunity tracking
  • Reports
  • Sales process automation
  • Team sharing

Act! Premium Cloud – $35/user/month (billed annually)

  • Access: Vendor-Hosted Online, Offline, and Mobile
  • All Act! Premium features
  • 4GB secure Cloud hosting
  • Automatic nightly backups & recovery
  • Instant online access

Act! Premium Cloud Plus – $50/user/month (billed annually)

  • Access: Private Cloud and Offline
  • All Act! Premium Cloud features
  • Private Cloud hosting with over 20GB storage

Act! Pro – $269.99/user

  • Access: Desktop
  • Unlimited customizations
  • Activity tracking & alerts
  • Act! e-marketing (unlimited sends to 500 contacts per month)
  • Contact management
  • Groups & companies
  • Integration with Office, Outlook®, & more
  • Opportunity tracking
  • Reports
  • Sales process automation

There are additional features you can add as you prefer. These include:

  • Call lists – $12.50/account/month (billed annually)
  • Handheld Contact mobile – starts at $79.95/device/year
  • Premier support (for Act! Premium plans) – $5/user/month
  • Expert technical support (for Act! Pro plan) – $40/user (30-day support) or $99/user/year (annual support)

Additionally, subscribing to any Act! Premium plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Product upgrades and upgrades (automatic for Act! Premium Cloud and automatically applied on schedule for Act! Premium Cloud Plus)
  • Act! Insider e-newsletter
  • Dedicated Act! account manager
  • Exclusive training resources
  • Expert technical support
  • Getting started concierge

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Swarovski, Progressive, Hoopla, Aspca, Movie Pass, Xerox

Integrations

  • Campaign Monitor
  • Constant Contact
  • Facebook
  • Google Apps for Work
  • MS Outlook
  • SalesNexus
  • Evolve IP Phone System
  • SpitFire
  • LinkedIn
  • HomeTrak
  • Dropbox
  • MS Office 365
  • Social Campaigns
  • iCloud
  • CloudCallClick
  • 8×8 Virtual Contact Center

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Act! understands the needs of small and mid-sized businesses and it works towards making the customer experience a remarkable one.

Company Email

Contact No.

Company's Address

​Denver Headquarters
621 17th Street, Suite 500
Denver, CO 80293

All the data, details and opinions that we shared in this comparison were taken from official company websites, advertising materials available online, real-life experience from real clients as well as our personal everyday use of every solution by an expert. We do our best to extensively study every service, so we not only study it internally, but we also compare our findings with opinions of other users from the SaaS community.

Page last modified