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Compare Qualtrics CX vs 3Clogic

What is better Qualtrics CX or 3Clogic? Purchasing the suitable Customer Support Software product is as easy as evaluating the strong and weaker features and terms offered by Qualtrics CX and 3Clogic. Here it's also possible to match their total scores: 9.1 for Qualtrics CX vs. 7.2 for 3Clogic. Or you can check their general user satisfaction rating, 100% for Qualtrics CX vs. 80% for 3Clogic.

We suggest that you put some effort and examine their specific functions and decide which one is the better alternative for your company. What’s more don’t forget to take into account your company’s or industry’s unique case, for example, a multilingual software for a global company or a mobile platform to help you work on the go.

We realize that not all businesses have the time to scrutinize a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Yotpo, Qualtrics CX, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 80%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Interactive Voice Response (IVR) Menu
  • Dynamic Screen Pop
  • Whisper and Barge-In
  • Automatic Call Distribution (ACD)
  • Reporting
  • Skills-Based Routing (SBR)
  • Call Recording and Playback
  • PBX Configuration
  • Real-Time Dashboard
  • Click-to-Call
  • DNC Compliance Screening
  • Predictive Dialer
  • Lead Preview Pop
  • Scripting
  • Call Recordings and Playback

Pricing Info

Pricing available by quote only. Contact 3CLogic for more enterprise pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Allied Financial, Cardinal Advisors, Intellework, Quez Media Marketing

Integrations

3CLogic supports integrations with the following business systems and applications:

  • Salesforce
  • Infusionsoft
  • Microsoft Dynamics
  • Zoho
  • SugarCRM
  • LimeLight CRM
  • LeadMaster
  • ServiceNow
  • Zendesk
  • FuseDesk
  • Verint
  • Monet Software
  • Intela Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A variety of call center solutions to businesses that are in need of an effective and reliable contact hub or call center.

Company Email

info@3CLogic.com

Contact No.

Company's Address

9201 Corporate Blvd, Suite 470
Rockville, MD 20850

Almost as important as useful features and client support responsiveness are pricing packages provided by Qualtrics CX and 3Clogic. Although pricing should not be the only factor it’s definitely a key thing to consider. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up when your team expands. Make sure you don’t select plans that include advanced tools that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can frequently benefit from special pricing. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t need you to spend any money and gives you a practical overview of what it feels like to work with Qualtrics CX and 3Clogic.

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