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Compare Qualtrics CX vs 1CRM

What is better Qualtrics CX or 1CRM? Buying the best CRM Software product is all about cross-checking numerous solutions and figuring out the top application for your specific needs. Our exclusive process will give you a brief look at the general rating of Qualtrics CX and 1CRM. For total quality and performance, Qualtrics CX scored 9.1, while 1CRM scored 7.4. On the other hand, for user satisfaction, Qualtrics CX earned 100%, while 1CRM earned 100%.

Below it's also possible to verify their functionalities, terms, plans, etc. to find out which software will be more suitable for your company. An important aspect to evaluate is if the application can enable/disable permissions on various types of users to limit the exposure of any sensitive business data.

We know that not all businesses have the time to test a large number of various services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Yotpo, Zendesk, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advanced reporting
  • Built-in self-service portal for collaboration
  • Comprehensive Quickbooks integration
  • Customizable workflow automation
  • Extensive customization features
  • Full order management: product catalog, invoices, quotes
  • HR, expense reports, employee timesheets
  • Inbound/outbound HTML email
  • IP telephony integration (Skype etc..)
  • Marketing automation
  • Mobile support (Android, iPhone/iPad, Blackberry)
  • MS Word mail merge
  • Vendor offers a free edition
  • PDF form designer
  • Portal includes integrated eCommerce store
  • Project and resource management
  • Salesforce automation and forecast tracker
  • Service contracts and case management
  • Syncs with Google applications

Pricing Info

Pricing for on-premise software:

  • Startup: Free
  • Startup+: $10/user/month (billed annually) / $12 month-to-month
  • Professional: $18/user/month (billed annually) / $22 month-to-month
  • Enterprise: $23/user/month (billed annually) / $27 month-to-month

Pricing for cloud service:

  • Startup: $8/user/month (billed annually) / $10 month-to-month
  • Startup+: $17/user/month (billed annually) / $20 month-to-month
  • Professional: $25/user/month (billed annually) / $30 month-to-month
  • Enterprise: $31/user/month (billed annually) / $36 month-to-month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Avira, Philips, Telus, Adaco

Integrations

1CRM and iOS, Android and Outlook: 1CRM includes two-way sync via CardDAV/CalDAV standards to provide excellent data sync for Contacts, Calls, Meetings and Tasks / Reminders.

On Android or iOS phone or tablets you can use your built-in apps for Contacts, Calendar and Reminders / Tasks to view, update, delete or add new items in your 1CRM system, whether or not you are connected to the Internet. Any changes you make on your phone or tablet will sync to 1CRM the next time you are online.

1CRM and Dropbox: 1CRM includes integration with the Dropbox online storage system. When composing an email, you can easily attach documents from Dropbox to your email. Backups of your entire 1CRM system, both software and data, can be automatically saved on a regular schedule to Dropbox. And if needed, those Dropbox backups may be used to restore your 1CRM system onto their original server, or another server.

1CRM and Skype: Have you been looking for a CRM with Skype integration? You’re in luck because 1CRM includes Skype integration. Click on any phone number to place a SkypeOut call, with automatic logging of the call (and any notes you may care to make) to the customer history in the CRM.

1CRM and Magento: With this extension to 1CRM, you can connect your 1CRM system to this advanced eCommerce platform and use all the advantages of both systems. This integrated solution allows the management and maintenance of the data in both systems to be simplified.

Two-way 1CRM and Quickbooks sync: This integration continually synchronizes Accounts, Product Catalogs, Invoices, Received Payments and AR balances, Quotes, currencies and taxes between 1CRM and the QuickBooks Accounting system from Intuit Inc.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

1CRM is an affordable and highly customizable customer relationship and business management application.

Company Email

info@1crm.com

Contact No.

Company's Address

688 Falkland Road, Victoria BC, V8S 4L5, Canada

It may not always be enough to simply compare Qualtrics CX and 1CRM with each other. Although useful functionalities, pricing and customer experience are all important and should be taken into account when making a final decision, you should also pay attention to the recognition and awards merited by each software. In many cases a less popular product may turn out to be a great choice that was a winner of many B2B awards such as our Great User Experience Award which reveals that in spite of lesser market popularity it’s a significant rival to the apps that rule the market.

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