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Compare Qminder vs Smartlook

What is better Qminder or Smartlook? Getting the right Customer Experience Management Software for your business is hard with so many features, options, and offers to choose from. But, relying on our review platform will help you to streamline the selection steps by displaying all crucial services in one location.

For instance, you can compare Qminder and Smartlook for their tools and overall scores, namely, 8.0 and 9.0, respectively. Similarly, you can check which product has higher general user satisfaction rating: 100% (Qminder) and 96% (Smartlook) to determine which software is the better choice for your organization. Don’t simply pick the solution with the cheapest price, but the one that has the most cost-effective value.

Those of you who want to save some time or would like to get a Customer Experience Management Software suggestion from our experts may want to try out these top choices for the current year: Yotpo, Qualtrics CX, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $249

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Pre-Registration
  • Self-Registration
  • Service Intelligence
  • Visitor Check-in
  • Visitor Tracking
  • Data Capture
  • Wireless Connectivity
  • Multiple Language Support
  • Visitor SMS Notification

Pricing Info

Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Standard – $249/month

  • Unlimited usage, users, and devices
  • Online human support

Pro – $499/month

  • All Standard features
  • Pad and TV in your brand’s colors
  • API support
  • Setup consultation
  • SMS notifications

Enterprise – Custom Enterprise Pricing

  • All Pro Plan features
  • SAML-based Single Sign-On
  • Dedicated Account Manager
  • SLA & custom Terms of Service
  • Priority Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tele2, Tavex, Sprint, Ravensbourne College

Integrations

Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qminder is a cloud-based queue management system. It helps retail locations manage their sales floor, and enables customers to shop instead of waiting in a line.

Company Email

info@qminder.com

Contact No.

Company's Address

20-22 Wenlock Road
London N1 7GU
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Always-on visitor recordings
  • In-context recordings
  • Click heatmaps
  • Automatic event tracking
  • Conversion funnels
  • Conversion data
  • JS console
  • Filtering & segmentation
  • Integrations
  • Multi-device compatible
  • Collaboration & sharing
  • Event picker
  • Events data
  • Data history
  • Mobile apps

Pricing Info

All premium plans include a 10-day free trial.

For Website Analytics

Free

Recording & Heat Maps

  • Recording of mobile visitors
  • Support for Ajax and single-page apps
  • Recordings and heatmaps sharing
  • Visitor journey
  • Up to 100,000 visits per month
  • 2 filter levels
  • Up to 3 notes
  • Up to 3 heatmaps

Data Access

  • Event picker
  • EU data center
  • Last 3 days data history

Administration & Support

  • Unlimited projects
  • Up to 2 team members

Analytics

  • 2 events
  • 1 funnel

Starter – $19/month

  • All Free features, plus:
  • Up to 2,000,000 visits per month
  • Up to 3 months data history
  • Up to 4 team members
  • Filtering & segmentations
  • Unlimited notes
  • Unlimited heatmaps
  • Up to 3 months data history
  • Better heatmaps precision
  • Always-on recordings
  • Historical data in heatmaps
  • Different types of visitors in heatmaps
  • Skip inactivity
  • Speed of recordings
  • API and user identification
  • Premium integrations

Power – $79/month

  • All Starter features, plus:
  • Up to 12 months data history
  • Up to 10 team members
  • Unlimited events
  • Unlimited funnels
  • JS errors in console

Enterprise – By quote

  • All Power features, plus
  • Unlimited team members
  • Custom visits per month
  • Custom data history 

For Mobile App Analytics

Free – Beta (Smartlook for native iOS and Android apps)

  • 50,000 sessions/month
  • Always-on recordings
  • Unlimited funnels
  • Advanced filtering
  • 1 month data history
  • Unlimited events
  • API and user identification

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Kiwi.com, CDN77, DeVono Cresa

Integrations

  • WordPress
  • PrestaShop
  • Shopify
  • Intercom
  • Google Analytics
  • Adobe Muse
  • Atomer
  • Big Cartel
  • BigCommerce
  • Binargon
  • Blogger
  • Boxloja
  • ClickShop
  • CS-cart
  • Drupal
  • ePages
  • eStranky
  • Fast-webstore
  • FASTcentrik
  • Gambio
  • Google Analytics
  • Google Sites
  • Google Tag Manager
  • inPage
  • Instapage
  • Jimdo
  • Joomla
  • LightCMS
  • Lightspeed
  • Magento
  • Mixpanel
  • Mozello
  • NetStranky
  • Open2b
  • OpenCart
  • Palbin
  • Piwik PRO
  • Piwik PRO Tag Manager
  • PrestaShop
  • Quicksilk
  • RedCart
  • Rocketoo
  • Segment
  • Sentry
  • Shoper
  • Shoplo
  • Shoprenter
  • Shoptec
  • Shoptet
  • Shopware
  • Shopify
  • Soteshop
  • Squarespace
  • Strikingly
  • Textpattern
  • UnasShop
  • Unbounce
  • Webgarden
  • Webmium
  • Webnode
  • Weby24
  • Weebly
  • Wix
  • WiziShop
  • WordPress
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualitative analytics solution for websites and mobile apps.

Company Email

Contact No.

Company's Address

Milady Horakove 13
Brno, Czech Republic 60200

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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You don’t want exclusively a broad range of functionalities and adjustable pricing plans from a popular Customer Experience Management Software. Almost as essential as main features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Qminder or Smartlook, or you face some problems, or perhaps you’ll need to ask for a specific update or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can enjoy personal training or at least a knowledge base you can use.

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