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Compare QB Techs vs UserEngage

What is better QB Techs or UserEngage? If you want an efficient Customer Support Software product for your organization you have to invest time and examine various alternatives. It doesn’t have to be complex, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can find QB Techs’s overall score of 8.0 and compare it against UserEngage’s score of 8.4; or QB Techs’s user satisfaction level at 98% versus UserEngage’s 100% satisfaction score.

The contrast can help you spot the pros and cons of each software, and choose which one fits you requirements better. Aside from the rich features, the software that’s simple to grasp and use is always the better choice.

We realize that not all companies have enough time to test a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $49.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chart of Accounts Development
  • Reconciliations
  • Accounts Receivables/Payable Management
  • Oversee Bookkeeping
  • Payroll Processing
  • Payroll Obligations
  • Internal/External Analysis
  • Ratio Analysis
  • KPI (Key performance indicator) Analysis
  • PESTEL Analysis
  • SWOT Analysis
  • Real Time Processing Solutions
  • Data Conversion
  • QuickBooks Data Utilities
  • Data Rebuild and Verify
  • Data Cleansing

Pricing Info

Depending on the type of services you’ve chosen, QB Techs offers four enterprise pricing packages to consider. Give the details a look, and select the best option for your business:

Bookkeeping Services – $49.95/hour

  • Casting/Posting/Importing of Transactions
  • Categorization or Classification into Respective Accounts
  • Checking, Credit Card, Paypal and Other Liability accounts.
  • Monthly Reconciliation Reports
  • Invoicing/Billing
  • Aging analysis
  • Data Analysis
  • Financial Reporting
  • Preparation of Monthly, Quarterly, and Yearly Financial Statements

Payroll Services – $99.95/hour

  • Commission Reports
  • Timesheets
  • Wages and Salaries Statements (Employee Wise, Department Wise),
  • Bonus and all other benefits statements.
  • Pay Slip and Pay Checks
  • Leave Encashment
  • Vacations and Sick Leave Tracking
  • Determination of the Payroll Taxes Withheld (Liability)
  • All IRS Obligation like Form W2, W3 and 940.
  • 401K, Medical Insurance and other deductions from the employees’ Paychecks.
  • Workers Compensation Reporting
  • All required obligations towards your independent contractors

Financial Analysis – $49.95/hour

  • Internal/External Analysis:
  • Ratio Analysis,
  • KPI (Key performance indicator) Analysis
  • PESTEL Analysis
  • SWOT Analysis
  • Determination of the Overall Objectives, Mission and Vision of an idea

QuickBooks Solutions – $599.95

  • QuickBooks Setup and Training
  • Data Integration (QuickBooks and 3rd part apps for different industries.
  • Complete AP/AR and Reconciliation Solutions through applications where necessary.
  • Real Time Processing Solutions
  • Data Conversion
  • QuickBooks Data Utilities
  • Data Rebuild and Verify
  • Data Cleansing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

QB Techs helps you choose the best possible accounting automation software suitable for your business model. They provide 24/7 technical support for QuickBooks.

Company Email

Contact No.

Company's Address

1968 S. Coast HWY #564
Laguna Beach, CA 92651
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Proactive Chat
  • Groups and Segments
  • Default Replies
  • Visitor Profiles
  • Custom Attributes
  • Real-Time Tracking
  • Tags
  • Customization
  • API
  • White Labels
  • Assign Alerts
  • Default Replies
  • Email Marketing
  • Custom Templates
  • Cold Emails
  • Real-Time Interaction
  • Targeted Auto-Messages
  • Triggers
  • Auto-Management
  • Dynamic Forms
  • Drag-and-Drop Capacity
  • Statistics & Analytics
  • “What If” Scenarios
  • Traffic analytics
  • Sales reporting
  • API
  • Action Management
  • Activity Monitoring
  • Activity Tracking
  • Auto-Responders
  • Automatic Notifications
  • Automatic Reminders
  • Campaign Segmentation
  • Chat
  • Client Database
  • Communication Management
  • Contact Database
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Instant Messaging
  • Market Segmentation
  • Monitoring
  • Real Time Data
  • Role-Based Permissions
  • SMS Marketing
  • Social Network Marketing
  • Summary Reports
  • Tags & Keywords
  • Tracking Features
  • Visitor Tracking
  • eCommerce Integration
  • CRM
  • Dynamic Page content
  • Knowledge base creation

Pricing Info

The price of the system is proportional to the number of unique users in the database. It is structured as follows:

  • Less than 500 users, Basic Plan: $29, Premium Plan: $35
  • 500-750 users: Basic Plan: $39, Premium Plan: $47
  • 750-3000 users: Basic Plan: $59, Premium Plan: $71
  • 3000-4000 users: Basic Plan: $69, Premium Plan: $83
  • 4000-5000 users: Basic Plan: $89, Premium Plan: $107
  • 5000-8000 users: Basic Plan: $105, Premium Plan: $126
  • 8000-10250 users: Basic Plan: $119, Premium Plan: $143
  • 10250-15000 users: Basic Plan: $139, Premium Plan: $167

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

UserEngage integrates with the following systems and applications:

  • Slack
  • Shopify
  • Magento
  • WordPress
  • Twilio
  • Zapier
  • PrestaShop
  • Squarespace
  • Salesforce
  • Drupal
  • Segment.io
  • BigCommerce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.

Company Email

Contact No.

Company's Address

Ul. Jasna 10 lok. 200
Warszawa, 00-013
Poland

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

All the data, information and statistics that we provided in this table were collated from official company websites, marketing materials available online, real-life experience from real customers as well as our individual direct use of each software by a professional reviewer. We pay a lot of attention to comprehensively test every software, as a result we not only study it internally, but we also compare our results with experiences of other users from the SaaS community.

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