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Compare QB Techs vs Callcap

What is better QB Techs or Callcap? If you’re having a tough time deciding on the best Customer Support Software product for your company, it’s a good idea to compare the available software and discover which solution offers more benefits. For example, here you can compare QB Techs (overall score: 8.0; user rating: 98%) vs. Callcap (overall score: 7.7; user rating: N/A%) for their overall performance.

You can also see which one provides more tools that you need or which has better pricing plans for your current situation. Working with a clear table to evaluate their features will significantly boost the chances of obtaining the best product for your company. Take a closer look at other areas of the software for example ease-of-use, adaptability, scalability, and pricing plans.

We realize that not all businesses have enough time to scrutinize dozens of different products, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $49.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chart of Accounts Development
  • Reconciliations
  • Accounts Receivables/Payable Management
  • Oversee Bookkeeping
  • Payroll Processing
  • Payroll Obligations
  • Internal/External Analysis
  • Ratio Analysis
  • KPI (Key performance indicator) Analysis
  • PESTEL Analysis
  • SWOT Analysis
  • Real Time Processing Solutions
  • Data Conversion
  • QuickBooks Data Utilities
  • Data Rebuild and Verify
  • Data Cleansing

Pricing Info

Depending on the type of services you’ve chosen, QB Techs offers four enterprise pricing packages to consider. Give the details a look, and select the best option for your business:

Bookkeeping Services – $49.95/hour

  • Casting/Posting/Importing of Transactions
  • Categorization or Classification into Respective Accounts
  • Checking, Credit Card, Paypal and Other Liability accounts.
  • Monthly Reconciliation Reports
  • Invoicing/Billing
  • Aging analysis
  • Data Analysis
  • Financial Reporting
  • Preparation of Monthly, Quarterly, and Yearly Financial Statements

Payroll Services – $99.95/hour

  • Commission Reports
  • Timesheets
  • Wages and Salaries Statements (Employee Wise, Department Wise),
  • Bonus and all other benefits statements.
  • Pay Slip and Pay Checks
  • Leave Encashment
  • Vacations and Sick Leave Tracking
  • Determination of the Payroll Taxes Withheld (Liability)
  • All IRS Obligation like Form W2, W3 and 940.
  • 401K, Medical Insurance and other deductions from the employees’ Paychecks.
  • Workers Compensation Reporting
  • All required obligations towards your independent contractors

Financial Analysis – $49.95/hour

  • Internal/External Analysis:
  • Ratio Analysis,
  • KPI (Key performance indicator) Analysis
  • PESTEL Analysis
  • SWOT Analysis
  • Determination of the Overall Objectives, Mission and Vision of an idea

QuickBooks Solutions – $599.95

  • QuickBooks Setup and Training
  • Data Integration (QuickBooks and 3rd part apps for different industries.
  • Complete AP/AR and Reconciliation Solutions through applications where necessary.
  • Real Time Processing Solutions
  • Data Conversion
  • QuickBooks Data Utilities
  • Data Rebuild and Verify
  • Data Cleansing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

QB Techs helps you choose the best possible accounting automation software suitable for your business model. They provide 24/7 technical support for QuickBooks.

Company Email

Contact No.

Company's Address

1968 S. Coast HWY #564
Laguna Beach, CA 92651
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Local & Toll-Free Numbers
  • Call Recording
  • Call Tracking
  • Call Monitoring
  • Instant Notifications
  • Customer Recover
  • Customer Contact

Pricing Info

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Callcap is an insightful customer phone interaction recording application for businesses of all sizes.

Company Email

saleslead@callcap.com

Contact No.

Company's Address

125 N Emporia, Suite 201
Wichita, KS, 67202
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

The solutions examined on this page are only a sliver of our complete Customer Support Software category and you should take into account that there may be more reliable options out there. If you would like to guarantee you make the optimal decision for your company we definitely urge you to analyze more products first. You can also consider to consult our top 10 Customer Support Software list to learn which apps are in the current year the best ones and dominate the market.

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