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Compare Pulseway vs Bazaarvoice Connections

What is better Pulseway or Bazaarvoice Connections? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is will work better for your business. For overall product quality, Pulseway attained 8.2 points, while Bazaarvoice Connections earned 8.7 points.

Meanwhile, for user satisfaction, Pulseway scored 100%, while Bazaarvoice Connections scored 97%. Specifics of their features, tools, supported platforms, customer support, plus more are given below to provide you with a more accurate review. Don’t forget to get only the features that you need to avoid wasting resources for tools that are unnecessary.

We realize that not all companies have enough time to examine dozens of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.

NOAWARDS
YET

SmartScore™

8.2

User Satisfaction

100%

Pricing:

Starting from $1.32

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

 

  • Real-time remote monitoring and management
  • Top Security Encryption
  • Active Directory
  • Remote Desktop
  • Application Monitoring
  • Collaborative Environment
  • Complete Visibility Under One Console
  • Windows WSUS Patch Management
  • Exchange
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • Browse Notification History
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • Customize Email Notifications
  • Complete Command Traceability
  • Slack Integration

Pricing Info

Pulseway offers a free and paid plan with three options on payment terms – monthly, yearly, or multi-year. Here are the details:

Free

  • Monitor 2 Systems
  • 1 User Account
  • Active Directory
  • Amazon
  • Azure
  • Automation
  • Dashboard
  • Exchange
  • Hyper-V
  • Internet Information Services
  • OS Patch Management
  • Reports
  • SCOM
  • Screen Viewer
  • SNMP
  • SQL Server
  • Terminal/Powershell
  • User Chat
  • User Support Requests
  • VMware
  • Web Access
  • Windows Server Backup
  • WSUS Patch Management
  • XenServer

Team

  • SaaS
    • $1.16/workstation/month billed on a 3-year plan
    • $1.32/workstation/month billed annually
    • $1.55/workstation month-to-month
  • On-Premise
    • $2.95/server/month billed on a 3-year plan
    • $3.35/server/month billed annually
    • $3.95/server month-to-month
  • All features of the Free plan
  • Unlimited Notifications
  • Unlimited User Accounts
  • Audit
  • Concurrent RD Sessions
  • Customized Email Notifications
  • Dedicated Server Instance
  • Multi-Account Management
  • Notifications Archive
  • On-Premise Option
  • Remote Desktop Control
  • White Labelling

Add-ons for Team Plan

  • Pulseway PSA$25/user/month
  • Webroot Antivirus$1/month (Endpoint Protection or DNS Protection)
  • Kaspersky Antivirus$1/workstation/month or $2/server/month

Integrations

Pulseway integrates with the following business systems and applications:

  • Amazon
  • Azure
  • Amazon
  • Autotask
  • PagerDuty
  • Slack
  • Zendesk
  • ESET
  • ShadowProtect
  • StorageCraft

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CareTech Solutions, Reflex Distribution, Smartcall

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.

Company Email

support@pulseway.com

Contact No.

Company's Address

Mayor Street Lower,
Dublin, Ireland

NOAWARDS
YET

SmartScore™

8.7

User Satisfaction

N/A

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Tailored support
  • Client success teams who are local to your region
  • In 37 languages globally
  • Extend your content reach
  • In-depth reporting
  • Respond to reviews, answer questions
  • Industry-leading moderation
  • Brain power
  • 24/7 moderation
  • Customize content tagging for your business easily
  • Global scalability
  • Drive more traffic with Google
  • Improve your ROI on paid ads
  • Strong anti-fraud protections
  • No waiting for content
  • Customize your forms to your needs
  • Innovation built in-house

Pricing Info

Bazaarvoice Connections offers two packages:

Connections Basic (free)

Reply to shopper questions and view up to 25 customer reviews across all participating retailers in the Bazaarvoice network. After you sign up for the FREE Connections Basic program, you will be automatically eligible to upgrade to Connections Premium.

Connections Premium (by quote)

Respond to shopper reviews and queries across all participating retailers. Bazaarvoice’s technology finds the most important reviews across the Bazaarvoice network and collects them in one inbox to make it simple to respond and learn. Connections Premium pricing is tiered based on review volume.

Integrations

No information available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sleep Revolution, Valspar, Homax Group, Samsung

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An online portal where brands can access and respond to aggregated consumer reviews and questions across retail partner sites in a single interface.

Company Email

connections@bazaarvoice.com

Contact No.

Company's Address

Bazaarvoice Inc., 3900 N. Capital of TX Hwy., Suite 300, Austin, TX 78746

Popular Bazaarvoice Connections Alternatives

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

The solutions analyzed on this page are only a small sample of our complete Customer Support Software category and you should keep in mind that there might be better solutions available. If you want to ensure you make the optimal decision for your business we definitely encourage you to analyze more services first. It may also be a good idea to check out our top 10 Customer Support Software ranking to see which services are at the moment the highest-ranking ones and leaders in the market.

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