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Compare ProProfs Knowledge Base vs Hitsteps

What is better ProProfs Knowledge Base or Hitsteps? Buying the most effective Customer Support Software for your firm is key to boosting your company’s efficiency. In our platform, it's easy to evaluate various solutions to see which one is the proper software for your needs. Here you can match ProProfs Knowledge Base vs. Hitsteps and look at their overall scores (8.5 vs. 8.0, respectively) and user satisfaction rating (100% vs. 100%, respectively).

It's also possible to analyze the specifics of prices, conditions, plans, features, tools, and more, and determine which software offers more benefits for your business. In practice, go for the business software that lets you to scale the features and price terms to complement your business growth or lack of it.

Users who want to save some time or need a Customer Support Software suggestion from our team might want to investigate these top choices for the current year: Zendesk, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF
  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Pricing Info

ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.

Business

  • Unlimited Authors, Sites & Users
  • Integrations
  • Single Sign-On
  • Email and Phone Support
  • 20 Pages – Free
  • 40 Pages – $9/month (monthly) or $18/month (annually)
  • 100 Pages – $40/month (monthly) or $36/month (annually)
  • 200 Pages – $80/month (monthly) or $73/month (annually)
  • 500 Pages – $150/month (monthly) or $137/month (annually)
  • 1,000 Pages – $300/month (monthly) or $274/month (annually)
  • 2,000 Pages – $500/month (monthly) or $458/month (annually)
  • 5,000 Pages – $700/month (monthly) or $641/month (annually)
  • 10,000 Pages – $1,000/month (monthly) or $916/month (annually)

Enterprise

  • All Business Plan Features
  • White Label
  • Merge Tags
  • Workflow Approvals
  • Tooltips, Lightboxes & Pop-ups
  • Enterprise Security
  • Vault
  • Premium Support
  • 20 Pages – $10/month (monthly) or $9/month (annually)
  • 40 Pages – $20/month (monthly) or $18/month (annually)
  • 100 Pages – $50/month (monthly) or $45/month (annually)
  • 200 Pages – $100/month (monthly) or $91/month (annually)
  • 500 Pages – $170/month (monthly) or $155/month (annually)
  • 1,000 Pages – $350/month (monthly) or $320/month (annually)
  • 2,000 Pages – $600/month (monthly) or $549/month (annually)
  • 5,000 Pages – $900/month (monthly) or $824/month (annually)
  • 10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Dell, Cisco, Harvard University, Yale University

Integrations

ProProfs Knowledge Base supports integration with the following business systems and applications:

  • Zendesk
  • Desk.com
  • Freshdesk
  • Google Analytics
  • Google Fonts
  • Google Translate
  • LiveChat
  • Olark
  • SnapEngage
  • Wufoo
  • Tidio Chat

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution to manage and distribute employee and organizational knowledge.

Company Email

support@proprofs.com

Contact No.

Company's Address

6800 Altamor Drive,
Los Angeles, CA 90045, USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $4.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

Pricing Info

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Market Twister, Zethus, Preferred Traffic

Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.

Company Email

Contact No.

Company's Address

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You shouldn’t expect only a wide range of useful tools and scalable pricing plans from a reliable Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to make sure that if you have any questions about ProProfs Knowledge Base or Hitsteps, or you struggle with some problems, or maybe you’ll need to request a specific update or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are offered. It’s also a major asset if you can benefit from individual training or at the very least an FAQ you can use.

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