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Compare ProProfs Chat vs Domotz

What is better ProProfs Chat or Domotz? Different businesses want different types of Customer Support Software. To find out which service meets your needs, think of assessing various solutions feature by feature an taking into consideration their conditions and costs. Likewise, you may get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.

The results are: ProProfs Chat (8.5) vs. Domotz (8.0) for total quality and usefulness; ProProfs Chat (100%) vs. Domotz (96%) for user satisfaction rating. Check out their strong and low points and find out which software is a better choice for your company. One simple but effective tactic is to write the advantages and disadvantages of both services next to each other and check which solution comes on top.

At this time, the best products in our Live Chat Software category are: Zendesk, Freshchat, Salesforce Live Agent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real Time Chat
  • Real Time Visitor Monitoring
  • Display Operator Status
  • Visual & Audio Alerts
  • Chat Window Customization
  • Secure Chat Sessions
  • Multiple Chat Sessions
  • Show Chat Waiting Status
  • Add Chat To Multiple Websites
  • Spell Check During Chat
  • Operator/Visitor Typing Status
  • Chat Transcripts
  • Custom Chat Image
  • Chat Window Templates
  • Timed Chat Sessions
  • Pre-written Responses
  • Pre-defined URLS
  • Open API

Pricing Info

ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

FREE – $0

BRONZE – Starts at $8/month when paid annually, $9 when paid monthly (1 operator)

  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing

SILVER- Starts at $15 when paid annually, $19 when paid monthly (2 operators)

  • All Bronze Plus
  • Customize Logos and Colors
  • Ratings and Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses

GOLD – Starts at $32 when paid annually, $39 when paid monthly (2 operators)

  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase Business
  • Chat History(1 Year)
  • Escalations and Transfer
  • Tickets
  • Call Back

ENTERPRISE – Starts at $149 when paid annually, $199 when paid monthly (Unlimited operators)

  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Accessing Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding and Success Manager
  • 24/7 Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

HorseSaddleShop, Lazy SHop, MilitaryCruiseDeals

Integrations

ProProfs Chat integrates with the following business systems and applicatons:

  • Salesforce
  • HighRise
  • ZohoCRM
  • SugarCRM
  • InfusionSoft
  • FogBugz
  • Microsoft Dynamics 365
  • Nutshell
  • DNN
  • Drupal
  • Joomla
  • LightCMS
  • WordPress
  • Kentico
  • WHMCS
  • 3dCart
  • Magento
  • Shopify
  • Volusion
  • X-Cart
  • Zen Cart
  • BigCommerce
  • CoreCommerce
  • PrestaShop
  • OpenCart
  • SparkPay
  • CS-Cart
  • osCommerce
  • MailChimp
  • iContact
  • ActiveCampaign
  • GetResponse
  • Zendesk
  • Desk.com

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ProProfs Chat is a real-time chat software that you can easily integrate into your business website and instantly connect with your website visitors.

Company Email

sales@proprofs.com

Contact No.

Company's Address

6800 Altamor Drive,
Los Angeles, CA 90045
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from €3

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited Endpoints
  • Advanced Device Identification
  • Network Monitoring & Alerts
  • Speed Test & Trace Route
  • SNMP & TCP service monitoring
  • Wi-Fi Access Point Integration
  • External IP Host monitoring
  • Additional Subnet Monitoring
  • Device Response Time Monitoring & Statistics
  • Remote Management & Troubleshooting
  • IoT Integration
  • Secure Remote Connection
  • Multiple VLAN Support
  • Remote Power Management
  • Security Camera Integration
  • Security Features
  • Automated Device Attribute DiscoveryTeam Management
  • Collaboration
  • Team Alert Profiles
  • Multi-client Account
  • Two-Factor Authentication
  • Custom Branding
  • Easy Setup & Deployment

Pricing Info

Domotz offers the following basic and enterprise pricing packages:

Lite – €3/site/month

  • Unlimited Endpoints
  • Advanced Device Identification
  • Monitoring & Alerts
  • Speed Test & Trace Route
  • Multiple VLAN Support
  • Remote Power Management for PDUs and PoE Switches
  • Automated Managed Switch port mapping
  • IoT Integration
  • Domotz Pro Mobile Apps
  • Customer-Facing Mobile App

Advanced – €6/site/month

  • All Lite Features
  • Wi-Fi Access Point Advanced Monitoring
  • Security Camera Advanced Integration
  • Advanced Alerts
  • Team Management (Multi-User Access)
  • Collaboration (Network sharing to trusted users)

Premium – €19/site/month

  • All Advanced features
  • Device Response Time Monitoring
  • Security Features (Perimeter network scans)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ABB, BBC Scotland, Busch-Jaeger

Integrations

The Domotz Pro Public API (RESTful) provides developers an easy and comprehensive way to integrate third party applications with the Domotz Pro solution.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote management and monitoring software that enables users to log in, track, control, and manage devices via the Internet.

Company Email

support@domotz.com

Contact No.

Company's Address

Domotz Inc.
120 East 13065 South, Suite 200
Draper, UT. 84020-8616
United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both ProProfs Chat and Domotz were tested by a team of reliable B2B experts who prepared a thorough analysis of all crucial elements of every app. Their total rating was calculated using our unique SmartScore algorithm that provides an individual partial score to each component such as: main functionalities, customer support, mobile device support, security, client satisfaction and media presence. We know useful features are not the only aspect important to a business so we make sure we pay attention to all facets of a app before calculating its final score.

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