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Compare PlaybookUX vs LivePerson

What is better PlaybookUX or LivePerson? If you’re getting a difficult time picking the right Artificial Intelligence Software product for your situation, it’s a good idea to do a comparison of the available software and determine which solution offers more advantages. For example, here you can review PlaybookUX (overall score: 8.0; user rating: 93%) vs. LivePerson (overall score: 8.8; user rating: 100%) for their overall performance.

You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to match their features will significantly boost the chances of getting the right product for your company. Take a closer look at other aspects of the software for example if it’s easy to use, adaptability, scalability, and pricing terms.

Right now, the leading solutions in our Artificial Intelligence Software category are: Azure Machine Learning Studio, Salesforce Einstein, Cloud Machine Learning Engine.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $250

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Moderated & Unmoderated User Testing
  • Video-Based Sessions
  • UX Testing Templates
  • Streamlined Recruitment
  • Verified & High-Quality Testers
  • Research Synthesis

Pricing Info

PlaybookUX offers two SMB and enterprise pricing models – pay-as-you-go and subscription basis. Give the details a look, and choose the pricing model that suits your needs:

Pay-As-You-Go – No Subscription Fee

  • Unmoderated Session – $49/participant
  • Moderated Session – $100/30-minute session/participant or $150/60-minute session/participant
  • Web & Prototype Testing
  • Targeted Demographics
  • Screener Questions
  • AI Analytics Report
  • Unlimited Team Members
  • Unlimited Video Storage
  • Transcripts

Subscription – $250/month

  • Unmoderated Session – $30/participant
  • Moderated Session – $75/30-minute session/participant or $105/60-minute session/participant
  • Web & Prototype Testing
  • Targeted Demographics
  • Screener Questions
  • AI Analytics Report
  • Unlimited Team Members
  • Unlimited Video Storage
  • Transcripts
  • Unlimited Bring Your Own Participants

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Smartly, Chet, Family Reach

Integrations

PlaybookUX  supports integration with the following prototyping solutions:

  • Flinto
  • Invision

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-in-one user exeprience tool used for planning, conducting, and synthesizing user testing sessions participated by vetted individuals.

Company Email

hello@playbookux.com

Contact No.

Company's Address

Playbook UX Inc.
Greater New York Area, East Coast,
Northeastern US

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Super-fast interactions
  • Asynchronous loading
  • Geolocation
  • Tailored customer experience
  • Efficient site visitor targets
  • Chat
  • Personalized invitation
  • Multiple languages
  • Dashboards
  • Videos and webinars

Pricing Info

LiveEngage offers two monthly subscriptions and a quote-based plan that are available for 12-month contract terms.

Standard – $40/user/month

  • Desktop and mobile web chat
  • 24/7 chat support
  • Standard reporting
  • Meaningful Connection Score
  • Business campaigns
  • Standard engagements
  • APIs
  • Content banners and offers
  • Customizable window
  • Standard security
  • Predictive targeting

Premier – $90/user/month

  • All Standard features
  • Co-Browse
  • Facebook Messenger integration
  • Google Adwords click-to-message

Enterprise – Quote-based

  • All Standard and Premier features
  • CRM integration
  • Advanced reporting
  • Agent groups
  • Secure forms
  • Case support
  • Hot topics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

T-mobile, Home Depot, IBM

Integrations

  • LivePerson IBM Plugin
  • LivePerson hybris Plugin
  • LivePerson Demandware plugin
  • Share My Screen by VeriShow
  • Chat Queue Video by Invodo
  • Demandbase Targeting and Personalization Platform
  • samesurf
  • SayIt
  • Creative Virtual V-Person
  • nanoRep Customer Service Software
  • Mobile Agent
  • Watchitoo
  • TA Vision Off Hour Representative
  • WalkMe for LivePerson
  • Question & Answer Widget
  • Share File by VeriShow
  • noHold
  • Localayer (Verdata)
  • IntelliResponse Virtual Agent
  • tracx Social Media Management System
  • ChatID
  • Audio / Video Conferencing by VeriShow
  • Salesforce Integration
  • Mobile Commons
  • empathy
  • Smartlive Mobile
  • SeeWhy
  • SDL BeGlobal for LivePerson
  • Geofluent
  • BannerPlay
  • RightAnswers Unified Knowledge Platform
  • SpeakLike
  • Lightbox Effect for Chat Invitation
  • TurnTo
  • Chat Translator by VeriShow
  • Embedded Chat Window
  • CPattern
  • Customized Chat Window
  • Zoomdata
  • Rapleaf
  • EU Cookie App
  • Invodo
  • Proactive Chat from Video by Invodo
  • Barilliance eCommerce Personalization
  • QUERYM
  • Visitor’s Doc by VeriShow
  • Apple iPhone Mobile Chat Sample
  • Inteliwise
  • Chat from Instant Messaging Applications
  • Support Machine’s Automated Sales Agent
  • Automated Sales Agent
  • Android Mobile Chat Sample
  • TA Vision Live Agent Filter
  • Shared Shopping Cart
  • Support Machines’ Automated Customer Service Agent
  • Automated Customer Service Agent
  • Personetics Virtual Agent
  • Co-browsing by VeriShow

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Drive online conversions and improve customer loyalty with LivePerson, a market leader in real-time intelligent customer engagement.

Company Email

Contact No.

Company's Address

475 10th Ave
5th Floor
New York, NY 10018

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Please pay attention to the fact that even though both PlaybookUX and LivePerson may offer an excellent range of features each app might be created for a different company size. If you are analyzing various solutions you may want to give some attention to a business type they are meant for. Certain functionalities may scale up with no problem for big enterprises but if you have a small or mid-sized company it’s usually more sensible to stay away from paying for complex functionalities that you might never have a chance to use.

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