Compare Pipedrive vs. Freshservice

Buying the most effective CRM Software product is all about evaluating numerous solutions and determining the top software for your specific needs. Our proprietary system will give you a fast look at the general rating of Pipedrive and Freshservice. For all round quality and performance, Pipedrive scored 9.5, while Freshservice scored 9.0. On the other hand, for user satisfaction, Pipedrive earned 100%, while Freshservice earned 97%. Below you can also check their functionalities, terms, plans, etc. to find out which application will be more suitable for your company. One critical feature to evaluate is if the application can enable and disable permissions on various types of users to limit the exposure of any confidential company data. We are aware that not all businesses have the time to test a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Insightly, Pipedrive, HubSpot CRM.
Product

Pipedrive

VS

Freshservice

VS

Pipedrive screenshot Freshservice screenshot
Pricing Details

Score

Our Score

9.7 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Pricing

Pricing

$12

free

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Free | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Pipedrive is the winner of our Best CRM Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Useful Links
Prominent Customers

Prominent Customers

SkyAnalytics, Contactzilla, Iterable, MaxwellHealth American National Bank, Battery Giant, Rubik
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

460 Park Ave South
New York, NY 10016
USA
311 California St.
San Francisco, CA, 94104
USA
List of Features

List of Features

Pipedrive FEATURES

  • Great Sales Pipeline View
  • Email integration
  • Goal Setting & Reporting
  • Contact History
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps
  • Full Customization
  • Roles & Organizational Hierarchy
  • Multi-Language
  • 24/7 Support
  • Timeline view
  • Sales reporting
  • Reliable and safe
  • Google Apps integration
  • Email tracking
  • Google Maps integration
  • Powerful API
  • Multi-language and multi-currency
  • Simple data import & export

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Pricing Details

Pricing Details

Learn more about Pipedrive pricing Learn more about Freshservice pricing
Support Types

Support Types

Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan USA, UK, Canada, International, China, Germany, India, Japan
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

Pipedrive integrates with the following business systems and applications:

  • Highrise CRM
  • Google Apps
  • DropBox
  • Yesware
  • MailChimp
  • Zapier
  • Quote Roller
  • Google Maps
  • RightSignature
  • Ecquire
  • daPulse
  • SupportBee
  • ActiveCampaign
  • NiftyQuoter
  • Kato
  • Torpio
  • Bedrock Data
  • PandaDoc
  • Userlike
  • Woopra
  • Base CRM
  • Batchbook
  • Capsule CRM
  • Close.io
  • Maximizer
  • NetSuite CRM
  • Nimble
  • Nutshell
  • PipelineDeals
  • Redtail CRM
  • Sage ACT!
  • Salesforce
  • Saleslogix
  • SugarCRM
  • Zoho CRM

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Phone No.

Phone No.

+1-866-832 3090
Email Address

Email Address

team@pipedrive.com support@freshservice.com
Pricing Info

Pricing Info

Pipedrive is available in three SMB and enterprise pricing plans. All payment plans offer a free 14 days trial, and provide you the possibility to use the app free for 2 month is you decide to pay on annual basis.

The following paid plans are available:

Silver – $15.00/month/user ($12 billed annually)

  • Smart email BCC
  • 2GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Gold – $29.00/month/user ($24 billed annually)

  • Two-way full email sync
  • 5GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access
  • Open and click tracking
  • Scheduler
  • Smart Contact Data

Platinum – $75.00/month/user ($63 billed annually)

  • Two-way full email sync
  • 100GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations
  • API access
  • Dedicated hosting
  • Advanced security

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Product Comparisons

Product Comparisons

Compare with InTouch CRM
Compare with Dear Inventory
Compare with ClearSlide
Compare with Salesboom CRM
Compare with Siriusware POS
Compare with Lightico In-Call Sales Suite
Compare with OXON
Compare with Loyverse POS
Compare with Picatic
Compare with RepairShopr
Compare with Freshcaller
Compare with MoneyPenny
Compare with ZenTao
Compare with Salesboom CRM
Compare with Panopta
Compare with EPM Live
Compare with TallyPro
Compare with Wunderlist
Compare with NetSuite CRM
Compare with NABD System
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You don’t want exclusively a broad range of useful tools and adjustable pricing plans from a popular CRM Software. Almost as important as main features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Pipedrive or Freshservice, or you struggle with some problems, or perhaps you’ll need to request a specific revision or functionality beneficial to your business you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least a knowledge base you can use.