Compare Pipedrive vs. FreshserviceBuying the most effective CRM Software product is all about evaluating numerous solutions and determining the top software for your specific needs. Our proprietary system will give you a fast look at the general rating of Pipedrive and Freshservice. For all round quality and performance, Pipedrive scored 9.5, while Freshservice scored 9.0. On the other hand, for user satisfaction, Pipedrive earned 100%, while Freshservice earned 97%. Below you can also check their functionalities, terms, plans, etc. to find out which application will be more suitable for your company. One critical feature to evaluate is if the application can enable and disable permissions on various types of users to limit the exposure of any confidential company data. We are aware that not all businesses have the time to test a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Insightly, Pipedrive, HubSpot CRM.
|Monthly payment | Annual Subscription||Free | Annual Subscription|
Pipedrive is the winner of our Best CRM Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
|SkyAnalytics, Contactzilla, Iterable, MaxwellHealth||American National Bank, Battery Giant, Rubik|
| 460 Park Ave South|
New York, NY 10016
| 311 California St.|
San Francisco, CA, 94104
|List of Features|
List of Features
|Learn more about Pipedrive pricing||Learn more about Freshservice pricing|
|USA, UK, Canada, International, China, Germany, India, Japan||USA, UK, Canada, International, China, Germany, India, Japan|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
Pipedrive integrates with the following business systems and applications:
Third party Integrations
Pipedrive is available in three SMB and enterprise pricing plans. All payment plans offer a free 14 days trial, and provide you the possibility to use the app free for 2 month is you decide to pay on annual basis.
The following paid plans are available:
Silver – $15.00/month/user ($12 billed annually)
Gold – $29.00/month/user ($24 billed annually)
Platinum – $75.00/month/user ($63 billed annually)
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
Page last modified
You don’t want exclusively a broad range of useful tools and adjustable pricing plans from a popular CRM Software. Almost as important as main features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Pipedrive or Freshservice, or you struggle with some problems, or perhaps you’ll need to request a specific revision or functionality beneficial to your business you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least a knowledge base you can use.