Compare Freshservice vs. Pipedrive

Buying the most effective CRM Software product is all about evaluating numerous solutions and determining the top software for your specific needs. Our proprietary system will give you a fast look at the general rating of Pipedrive and Freshservice. For all round quality and performance, Pipedrive scored 9.5, while Freshservice scored 9.0. On the other hand, for user satisfaction, Pipedrive earned 100%, while Freshservice earned 97%. Below you can also check their functionalities, terms, plans, etc. to find out which application will be more suitable for your company. One critical feature to evaluate is if the application can enable and disable permissions on various types of users to limit the exposure of any confidential company data. We know that not all people have enough time to examine a large number of various services, so we prepared a list of recommendations that you may find useful. Our top selections for the CRM Software category are: Insightly, Salesforce CRM, Pipedrive.





Freshservice screenshot Pipedrive screenshot


Our Score

9.4 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

97% ?

Customer Experience

100% ?




Pricing Type

Annual Subscription Monthly payment | Annual Subscription

Detailed Review


Winner of Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organisations.
Winner of our Best CRM Award. Pipedrive is a personal sales manager for small, medium-sized and large businesses that lets you close more deals and improve sales.

Prominent Customers

American National Bank, Battery Giant, Rubik, Travix SkyAnalytics, Contactzilla, Iterable, MaxwellHealth

Devices Supported


Vendor's Address

311 California St
San Francisco, CA, 94104
460 Park Ave South
New York, NY 10016

List of Features

Freshservice FEATURES

  • Managed team inbox
  • Ticket management system
  • Customizable ticket fields
  • Automated ticketing and response system
  • Social customer support
  • Smart knowledge base suggestions
  • Integrated community forums
  • Built-in time tracking
  • Self-service portal
  • Multiple products support
  • Global customer support
  • Agent collision detection
  • Advanced reporting and insights
  • Multiple satisfaction survey
  • Multiple SLA policies and escalations
  • Complete portal customization
  • Help desk gamification

Pipedrive FEATURES

  • Great Sales Pipeline View
  • Email integration
  • Goal Setting & Reporting
  • Contact History
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps
  • Full Customization
  • Roles & Organizational Hierarchy
  • Multi-Language
  • 24/7 Support
  • Timeline view
  • Sales reporting
  • Reliable and safe
  • Google Apps integration
  • Email tracking
  • Google Maps integration
  • Powerful API
  • Multi-language and multi-currency
  • Simple data import & export

Pricing Details

Learn more about Freshservice pricing Learn more about Pipedrive pricing

Support Types

Phone Live Support
Ticket Training
Live Support
Ticket Training

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan USA, UK, Canada, International, China, Germany, India, Japan

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers

Supported Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Pipedrive integrates with the following business systems and applications:

  • Highrise CRM
  • Google Apps
  • DropBox
  • Yesware
  • MailChimp
  • Zapier
  • Quote Roller
  • Google Maps
  • RightSignature
  • Ecquire
  • daPulse
  • SupportBee
  • ActiveCampaign
  • NiftyQuoter
  • Kato
  • Torpio
  • Bedrock Data
  • PandaDoc
  • Userlike
  • Woopra
  • Base CRM
  • Batchbook
  • Capsule CRM
  • Maximizer
  • NetSuite CRM
  • Nimble
  • Nutshell
  • PipelineDeals
  • Redtail CRM
  • Sage ACT!
  • Salesforce
  • Saleslogix
  • SugarCRM
  • Zoho CRM

Phone No.

+1 (866) - 832 3090

Email Address

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Pipedrive is available in three SMB and enterprise pricing plans. All payment plans offer a free 30 days trial, and provide you the possibility to use the app free for 2 month is you decide to pay on annual basis.

The following paid plans are available:

Silver – $12.00/month/user ($10 billed annually)

  • Smart email BCC
  • 2GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Gold – $25.00/month/user ($21 billed annually)

  • Two-way full email sync
  • 5GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Platinum – $75.00/month/user ($63 billed annually)

  • Two-way full email sync
  • 100GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations
  • API access
  • Dedicated hosting
  • Advanced security

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You don’t want exclusively a broad range of useful tools and adjustable pricing plans from a popular CRM Software. Almost as important as main features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Pipedrive or Freshservice, or you struggle with some problems, or perhaps you’ll need to request a specific revision or functionality beneficial to your business you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least a knowledge base you can use.