Compare CustomerICare vs. Pipedrive

If you wish for a competent CRM Software product for your business you must invest time and evaluate a wide range of options. It doesn’t have to be challenging, and can be as simple as matching their functions in a table like the one below. You will also get a good idea how each product performs. For instance, on this page you can check Pipedrive’s overall score of 9.7 and compare it against CustomerICare’s score of 7.0; or Pipedrive’s user satisfaction level at 100% versus CustomerICare’s 85% satisfaction score. The contrast will help you identify the good and bad points of each service, and make up your mind on which one fits you requirements better. Beyond the main features, the solution that is easy to understand and use is always the better choice. We know that not all businesses have the time to try out a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the CRM Software category are: HubSpot CRM, Freshdesk, Zendesk.
Comparison

CustomerICare

VS

Pipedrive

VS

CustomerICare screenshot Pipedrive screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

85% ?

Customer Experience

100% ?

Price

Price

$22

$12

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales.
Easy Links
Languages

Languages

English English
Pricing Plans

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Pipedrive is available in three SMB and enterprise pricing plans. All payment plans offer a free 14 days trial, and provide you the possibility to use the app free for 2 month is you decide to pay on annual basis.

The following paid plans are available:

Silver – $12 per user/month (billed annually), $15 per user for monthly fee

  • Smart email BCC
  • 2GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Gold – $24 per user/month (billed annually), $29 per user for monthly fee

  • Two-way full email sync
  • 5GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access
  • Open and click tracking
  • Scheduler
  • Smart Contact Data

Platinum – $63 per user/month (billed annually), $75 per user for monthly fee

  • Two-way full email sync
  • 100GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations
  • API access
  • Dedicated hosting
  • Advanced security
Features

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pipedrive FEATURES

  • Great Sales Pipeline View
  • Email integration
  • Goal Setting & Reporting
  • Contact History
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps
  • Full Customization
  • Roles & Organizational Hierarchy
  • Multi-Language
  • 24/7 Support
  • Timeline view
  • Sales reporting
  • Reliable and safe
  • Google Apps integration
  • Email tracking
  • Google Maps integration
  • Powerful API
  • Multi-language and multi-currency
  • Simple data import & export
Integrations

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Pipedrive integrates with the following business systems and applications:

  • Highrise CRM
  • Google Apps
  • DropBox
  • Yesware
  • MailChimp
  • Zapier
  • Quote Roller
  • Google Maps
  • RightSignature
  • Ecquire
  • daPulse
  • SupportBee
  • ActiveCampaign
  • NiftyQuoter
  • Kato
  • Torpio
  • Bedrock Data
  • PandaDoc
  • Userlike
  • Woopra
  • Base CRM
  • Batchbook
  • Capsule CRM
  • Close.io
  • Maximizer
  • NetSuite CRM
  • Nimble
  • Nutshell
  • PipelineDeals
  • Redtail CRM
  • Sage ACT!
  • Salesforce
  • Saleslogix
  • SugarCRM
  • Zoho CRM
Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
460 Park Ave South
New York, NY 10016
USA
Email Address

Email Address

sales@customericare.com team@pipedrive.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

8943048148
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens SkyAnalytics, Contactzilla, Iterable, MaxwellHealth
Available Support

Available Support

Phone Live Support
Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Pipedrive pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you choose a software that you think will work best for your business you shouldn’t just pay attention to what professionals have to say about it. Very often personal experience with the solution may be different, depending on your own goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick impression of how real users of Pipedrive and CustomerICare estimate their contact with the product. Our system is built around complex analysis of product mentions on other sites, social media and blogs, so you will get a comprehensive and reliable landscape of what other clients think about every app. In this case Pipedrive has a total satisfaction rating at 100% while for CustomerICare 85% of users express they had an enjoyable experience with it.