Compare Pipedrive vs. bpm'online CRM

If you want to get a easy way to find out which CRM Software product is better, our exclusive system gives Pipedrive a score of 9.5 and bpm'online a score of 6.9 for general quality and performance. At the same time, Pipedrive is rated at 100%, while bpm'online is rated 100% for their user satisfaction level. You can also review their product details, such as modules, tools, options, plans, pricing, and many more. Find out if the software can customize some of its funnels to make sure it fits your own business workflows. Our experts made sure to prepare reviews of all popular CRM Software products that you can find on the market, but among them these three deserved our special attention: Insightly, Pipedrive, HubSpot CRM.



bpm'online CRM


Pipedrive screenshot bpm'online CRM screenshot
Pricing Details

Total Score

Our Score

9.7 ?

Our Score

9.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?





Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | One-time payment | Annual Subscription | Quote-based
Full Review

Full Review

Product Info

Product Info

Pipedrive is the winner of our Best CRM Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales.
bpm'online is an award-winning process-driven CRM that helps you to perform right and coordinated actions in your sales, marketing, and service support.
Easy Links
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Large Enterprises | Medium Business
Available Integrations

Available Integrations

Pipedrive integrates with the following business systems and applications:

  • Highrise CRM
  • Google Apps
  • DropBox
  • Yesware
  • MailChimp
  • Zapier
  • Quote Roller
  • Google Maps
  • RightSignature
  • Ecquire
  • daPulse
  • SupportBee
  • ActiveCampaign
  • NiftyQuoter
  • Kato
  • Torpio
  • Bedrock Data
  • PandaDoc
  • Userlike
  • Woopra
  • Base CRM
  • Batchbook
  • Capsule CRM
  • Maximizer
  • NetSuite CRM
  • Nimble
  • Nutshell
  • PipelineDeals
  • Redtail CRM
  • Sage ACT!
  • Salesforce
  • Saleslogix
  • SugarCRM
  • Zoho CRM

The system can be integrated with virtually any third-party application as it provides open configuration and extensive API to allow for any customizations and integrations required for your business. The company has an extensive experience of integrating with different systems during project implementation (accounting, legal, ERP, social listening tools etc.), as well as a number of out-of-the-box integrations, which include, but are not limited to: Twitter, Facebook, Google Contacts and Calendars, LDAP, IMAP, MS Exchange, Google Maps, OpenStreetMap, MailChimp / Mandrill, etc.

Bpm’online offers email synchronization via IMAP and Exchange protocols, and simplified synchronization of MS Exchange and Gmail contacts and calendars. Automatic integration with Google services enables the user to instantly start working with their contacts, emails, and calendar. The administrator can also set up user or group rights to import / export contacts.

You can work with your email in the CRM system or operate the CRM system from your email. Bpm’online is seamlessly integrated with SmartCloud Connect, which integrates your Microsoft Outlook window into bpm’online. Use SmartCloud Connect to work with opportunities, activities, leads, contacts and accounts without logging into bpm’online.

Bpm’online allows leveraging social media integration capabilities to enrich customer profiles with additional data from social media as well as collaborate with customers in social media. Enriching system’s data is realized through pre-built social media integration (Twitter or Facebook). The system can be integrated with various online communities, forums, etc. with open APIs.

By virtue of integration with the social listening tools the system allows to keep abreast of customers social media activities and their opinion, analyze and manage company reputation.

Office productivity package integration includes reports in MS Word / PDF, data import from MS Excel.

Bpm’online offers phone integration, including intelligent routing, voice over IP, scheduled callback and SMS.

Integration with the social listening tools, ERP systems, platforms for data integration and business analytics is also available in bpm’online.

Vendor Email

Vendor Email
Available Support

Available Support

Live Support
Ticket Training
Phone Live Support
Ticket Training
OS Supported

OS Supported

Contact Address

Contact Address

460 Park Ave South
New York, NY 10016
280 Summer St., 6th Floor,
Boston, MA 02210
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan USA, UK, Canada, International, China, Germany, India, Japan
Pricing Details

Pricing Details

Learn more about Pipedrive pricing Learn more about bpm'online CRM pricing


Pipedrive FEATURES

  • Great Sales Pipeline View
  • Email integration
  • Goal Setting & Reporting
  • Contact History
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps
  • Full Customization
  • Roles & Organizational Hierarchy
  • Multi-Language
  • 24/7 Support
  • Timeline view
  • Sales reporting
  • Reliable and safe
  • Google Apps integration
  • Email tracking
  • Google Maps integration
  • Powerful API
  • Multi-language and multi-currency
  • Simple data import & export

bpm'online CRM FEATURES

  • Customer Data Management integrated with Twitter, Facebook, and LinkedIn
  • Lead Management with export function (MS Excel, website, other sources)
  • Time Management and Communications that syncs with Google Calendar, MS Outlook and popular schedulers
  • Sales Management for opportunity, quota, pipeline, projections, and forecasts
  • Document Management compatible with MS Word
  • Knowledge Management online library
  • Marketing Management for multi-channel campaigns, audience segmentation, budget planning, track responses, and ROI estimation
  • Analytics with real-time diagrams, customizable reports, and dashboards
  • Administrative Tools with wizards to manage lookups, data fields, and processes without programming
  • bpm’online CRM mobile apps for iOS and Android devices
Phone No.

Phone No.

+1 617 765 7997
Prominent Customers

Prominent Customers

SkyAnalytics, Contactzilla, Iterable, MaxwellHealth Bayer, PepsiCo, Allianz, Heineken, Telia Sonera, SpecTec, QNAP, ABLV, Starcom MediaVest, Yandex, Pelco, ZyXEL, VimpelCom, Thurava
Pricing Info

Pricing Info

Pipedrive is available in three SMB and enterprise pricing plans. All payment plans offer a free 14 days trial, and provide you the possibility to use the app free for 2 month is you decide to pay on annual basis.

The following paid plans are available:

Silver – $15.00/month/user ($12 billed annually)

  • Smart email BCC
  • 2GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access

Gold – $29.00/month/user ($24 billed annually)

  • Two-way full email sync
  • 5GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations, API access
  • Open and click tracking
  • Scheduler
  • Smart Contact Data

Platinum – $75.00/month/user ($63 billed annually)

  • Two-way full email sync
  • 100GB storage per user
  • Full sales management features
  • Chat and email support
  • Native integrations
  • API access
  • Dedicated hosting
  • Advanced security

Bpm’online offers different pricing packages for sales, marketing, and service. You can also integrate all three modules into a single CRM bundle and get an estimate for it from the vendor. There is also a free trial available. You can easily sign up for bpm’online free trial here.

Pricing for Sales Module

Team Package – $25/user/month (cloud)

  • Ideal for small and medium businesses with direct sales teams
  • Out-of-the-box process for opportunity management: from lead to contract

Commerce Package – $30/user/month (cloud)

  • Ideal for e-commerce
  • A complete set of tools for short sales cycle and e-commerce

Enterprise Package – $50/user/month (cloud) or $850/user (on-site)

  • Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
  • Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.

Pricing for Marketing Module

Active Contact Package

  • Cloud – $27 (1000 active contacts/month billed annually)
  • Active contact is a contact included in one or more campaigns within a 12-month period
  • Up to 365 emails per year can be sent to one active contact
  • Custom pricing with the purchase of 50,000+ active contacts

User License

  • Cloud – $50/user/month billed annually
  • On-site – $850 per license/lifetime
  • With the purchase of 1000 active contacts the first license is free

Pricing for Service Module

Customer Center Package

  • Cloud – $35/user/month
  • On-site – $600 per user
  • Ideal for companies looking to automate helpdesk and contact center operations
  • A set of tools to deliver excellent customer service and manage omnichannel communications

Service Enterprise Package

  • Cloud – $50/user/month
  • On-site – $850 per user
  • Ideal for medium and large businesses struggling to automate internal and external service processes, including ITIL processes.
  • Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.
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Popular Alternatives

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You don’t want only a wide range of features and adjustable pricing packages from a credible CRM Software. Almost as important as core features is a top-notch customer support. You want to guarantee that if you have any questions about Pipedrive or bpm'online, or you run into a problem, or perhaps you’ll need to request a specific change or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you can enjoy personal training or at the very least an FAQ you can use.