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Compare Talkdesk vs. Phonedeck

We are here to streamline the whole process of comparing Communications Software products for you. In particular, on this page you can check the overall performance of Phonedeck (7.9) and compare it with the overall performance of Talkdesk (8.4). You can also match their overall user satisfaction rating: Phonedeck (100%) vs. Talkdesk (100%). What’s more, you can read their functions in detail to check which product can better deal with your company’s requirements. In general, any business solution should allow you to comfortably see the big picture, all the while allowing you immediate access to the details. At this time, the top services in our Communications Software category are: RingCentral, Slack, 8×8 VoIP Phone Service.
Comparison

Talkdesk

VS

Phonedeck

VS

Talkdesk screenshot Phonedeck screenshot
Pricing Details

Score

Our Score

8.4 ?

Our Score

7.9 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

by quote

$15

Price Scheme

Price Scheme

One-time payment | Annual Subscription Monthly payment | Annual Subscription | Quote-based
Complete Review

Complete Review

Overview

Overview

Talkdesk is a leading browser-based call center software. It integrates with LiveChat, Shopify, Zendesk, and Salesforce to provide information about the caller.
Phonedeck integrates mobile calls with the Salesforce cloud. It improves the productivity of sales professionals and optimizes business processes.
Easy Links
Available Integrations

Available Integrations

Talkdesk is compatible with the following business applications and systems:

  • Heldesk – Zendesk, Desk.com, Helpscout, Freshdesk, UserVoice, Intercom, Groove
  • CRM – Salesforce, SugarCRM, Pipedrive, Nimble, Zoho, OnePageCRM, Highrise, RelateIQ, Contactually, Infusionsoft, Microsoft Dynamics
  • Chat – Olark, Livechat, Userlike, Snapengage
  • Ecommerce – Shopify, BigCommerce, Magento
  • Salesforce
Features

Features

Talkdesk FEATURES

  • Call Recording
  • Voicemail
  • Call Disposition and Notes
  • Call Queues
  • Call Control
  • Unlimited Concurrent Calls
  • International Numbers
  • Outbound Caller ID
  • Personalized Greetings
  • IVR System
  • Skill Based Routing
  • Forward to Phone
  • Contact History
  • Built-In CRM
  • Enhanced Caller ID
  • Contact Tags and Custom Fields
  • Automated Tasks
  • Compile Contact Lists
  • Integrations
  • Data import and Synchronization
  • Call Monitoring
  • Historical Reporting
  • Real-Time Reporting
  • Power Dialer
  • Web to Lead
  • Email Notifications
  • Desktop Notifications

Phonedeck FEATURES

  • Mobile CTI solution
  • 30-day free trial
  • Salesforce integration
  • Click-to-call
  • Create new tasks
  • Follow-up calls
  • Log a call with your notes
  • Mobile apps for Android and iOS
  • Mobile call management
  • Mobile telephony integration
  • Real-time call tracking
  • Set up reminders
  • Smartphone remote control
  • Softphone
  • Support BYOD
  • Sync tasks and contacts automatically
  • Voice call
  • Works on PC, laptop, smartphones and tablets
Pricing Details

Pricing Details

Learn more about Talkdesk pricing Learn more about Phonedeck pricing
Popular Clients

Popular Clients

Zenefits, Handy, Dropbox, and Thumbtack Trecker.com
Support Types

Support Types

Phone
Ticket Training
Phone
Training
Phone No.

Phone No.

(888) 743-3044 +49-30-40-50-50-08
Languages

Languages

English English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Company Email

Company Email

support@talkdesk.com getcsi@phonedeck.com
Cost Details

Cost Details

Talkdesk offers 2 quote-based pricing plans:

Professional Plan

Flexible contact center for growing teams

  • Access to One-Click Add-On Apps
  • Advanced Voice Capabilities
  • CRM/Helpdesk Integrations
  • Email Support
  • Intelligent Routing
  • Power Dialer
  • Reporting & Analytics
  • Self Administration
  • SMS CSAT Surveys
  • Superior Call Quality
  • Unlimited Call Recording

Enterprise Plan

Advanced capabilities and support for innovative companies

All features of the Professional plan, plus:

  • 24×7 Support
  • Access to APIs & SDKs
  • Access to One-Click Apps
  • Advanced Reporting & Analytics
  • Advanced Voice Capabilities
  • Bring Your Own Carrier
  • Context Mobile
  • Dedicated Account Manager
  • Guaranteed MOS Call Quality

Options

  • Agent Productivity Tools
  • Digital Channels
  • Knowledge Management
  • Quality Assurance
  • Voice Analytics
  • Workforce Management
  • Workforce Optimization

Phonedeck offers three price plans:

  • Monthly Plan: $15 per user per month
  • Annual Plan: $150 per user per year
  • Volume Pricing: Starts at 50 licenses, contact the vendor for a quote

 

Contact Address

Contact Address

655 W Evelyn, Suite 2, Mountain View, CA 94041 Tempelhofer Ufer 17, 10963 Berlin, Germany
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You shouldn’t expect exclusively a broad array of useful tools and scalable pricing packages from a credible Communications Software. Almost as essential as key features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Phonedeck or Talkdesk, or you struggle with some problems, or maybe you’ll want to ask for a certain revision or functionality beneficial to your business you can trust in a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you can profit from personal training or at the very least an FAQ you can use.