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Compare PhoneBurner vs Helpman

What is better PhoneBurner or Helpman? Today’s corporations want the most effective Customer Support Software product to stay competitive. On this page we help you with choosing the best software, by allowing you to examine PhoneBurner and Helpman down to the very details of their individual features.

You can even make use of our overall scoring values, which rate the software general quality and performance. PhoneBurner got a 8.8 score, while Helpman has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (PhoneBurner) against N/A% (Helpman). Don’t forget to select the solution that best answers your most crucial issues, not the application with the most robust features.

We realize that not all companies have the time to scrutinize a large number of different services, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: RingCentral Contact Center, Zendesk, Freshcaller.

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $126

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Power-dialer boosts outbound productivity up to 4x
  • Call tracking, reporting, and analytics
  • Local Caller ID service
  • Post-call workflow automation
  • Automated lead distribution through LeadStream
  • Fully scalable for teams of any size
  • Built-in CRM features
  • Tags and saved searches for leads
  • Intelligent lead filtering
  • Automatic call tracking and recording
  • Detailed contact records
  • Email tracking with open and download rates
  • Unlimited call campaigns and schedules
  • One-touch Emails
  • Reports for custom metrics
  • Real-time, self-updating leaderboards
  • SMS sending from the dialer
  • White-glove setup and onboarding

Pricing Info

Single users get unlimited dialing for $149/month ($126/month if annual), along with these features:

  • Unlimited power dialing
  • Built-in sales CRM (+ integrations available)
  • Voicemail drop
  • Instant email sending
  • Email and attachment tracking
  • Advanced search and lead filtering
  • Custom dispositions
  • Call recording
  • Call tracking & analytics
  • Local ID (optional extra)
  • SMS text messaging (optional extra)
  • Phone support
  • White-glove onboarding

Teams enjoy these bonus features, along with volume discounts based on team size and term length:

  • Dedicated admin portal
  • Automatic lead distribution
  • Real-time reports and leaderboards
  • Content sharing for rapid setup
  • Add and remove seats as needed
  • Admins are free unless engaged in dialing

There are no contracts, setup fees, or per-minute charges. Try PhoneBurner free without a credit card.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Empower Network, Coldwell Banker, Farmers Insurance, Remax

Integrations

In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.

 

  • Act! 365
  • Autopilot
  • AWeber
  • Batchbook
  • BombBomb
  • Bookeo
  • BoomTown
  • Bullhorn
  • Chargebee
  • Cin7
  • Clarabridge CX Social
  • Classy
  • Clio
  • Crisp
  • Current RMS
  • Datavalidation
  • Debitoor
  • Delivra
  • Drift
  • Elastic Email
  • ERPNext
  • FinFolio
  • Front
  • Google Calendar
  • Help Scout
  • Intercom
  • KWCommand
  • Magento
  • Mailchimp
  • Mixpanel
  • Outreach
  • PersistIQ
  • Podio
  • PrestaShop
  • RegFox
  • ShipStation
  • Stripe
  • SurveyMonkey
  • Syncro
  • Unbounce
  • Unleashed
  • Vend
  • Wishpond

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.

Company Email

support@phoneburner.com

Contact No.

Company's Address

PhoneBurner, Inc
1968 S. Coast Hwy, Suite 1800
Laguna Beach, CA 92651
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Typo-tolerant instant search
  • Clean user interface
  • Mobile and tablet ready
  • Copy-pasted images
  • Auto-saved as you type
  • Multilingual articles
  • Update any screenshot on-the-fly
  • Tag outdated screenshots
  • Copy and paste screenshot URL
  • Search queries
  • Pageviews
  • Feedbacks
  • Track customers
  • Customization
  • Manage 301 redirect rules
  • Edit meta titles/descriptions
  • Edit URL slugs
  • Serve your knowledge base from a subdirectory instead of a subdomain
  • Self-managed canonical URLs
  • Multiple Language Support

Pricing Info

Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Silver – $25/month

  • Unlimited Users
  • 20 Published Articles
  • Email and Online Support
  • Theme Editor
  • Screenshots Manager
  • Analytics
  • Customers tracking
  • Intercom Messenger integration
  • Google Analytics tracking
  • Custom domain
  • Password-protected knowledge base
  • URL redirects

Gold – $50/month

  • All Silver features
  • 100 published articles

Platinum – $100/month

  • All Gold features
  • 250 published articles

Unlimited- $200/month

  • All Platinum features
  • Unlimited Articles

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Moleskine, Proposify, PieSync, Wishpond

Integrations

Helpman integrates with the following business systems and applications:

  • Google Analytics
  • Intercom
  • Segment

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website.

Company Email

hello@helpman.io

Contact No.

Company's Address

Avenue de Broqueville 72
1200 Woluwe-Saint-Lambert
Belgium

Almost as important as features and user support quality are pricing plans made available by PhoneBurner and Helpman. Although pricing should not be a deciding aspect it’s without a doubt an important thing to consider. You should try to find a flexible pricing package that can be adjusted to your team size and effortlessly scaled up if your business develops. You should be certain you don’t opt for pricing plans that include complex tools that you won’t use and always make an effort to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t need you to spend any money and gives you a solid overview of what it feels like to work with PhoneBurner and Helpman.

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