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Compare Phone.com vs Freshcaller

What is better Phone.com or Freshcaller? Today’s businesses seek the best Communications Software product to continue to be competitive. On this page we help you with buying the best software, by allowing you to evaluate Phone.com and Freshcaller down to the very details of their individual functions.

You may as well examine our general scoring values, which rate the software overall quality and performance. Phone.com got a 8.6 score, while Freshcaller has a score of 8.5. Likewise, you may compare their general user satisfaction rating: 100% (Phone.com) against 100% (Freshcaller). Remember to select the software that best addresses your most urgent issues, not the solution with a lot of features.

Those of you who are pressed for time or want a Communications Software suggestion from our experts might want to investigate these top choices for this year: Slack, RingCentral, 8×8 VoIP Phone Service.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Auto-receptionist
  • Call forwarding
  • Call screening
  • Call transfers
  • Call waiting
  • Caller ID
  • Caller menus and queues
  • Conference call line
  • Custom greetings and hold music
  • Faxing (send and receive)
  • Global numbers
  • Local numbers
  • Mobile apps for Android and iPhone
  • Premium features available
  • Toll-free numbers
  • Transfer existing phone numbers
  • Unlimited extensions
  • Virtual PBX
  • Voicemail (with unlimited extentions)
  • Voicemail-to-text service

Pricing Info

Phone.com is available in three plans. In addition, users can choose to pay for an unlimited or pay-per-minute plan. Here are the details:

Base

  • Pay-Per-Minute Plan: $9.99/month billed annually or $12.99 month-to-month
  • Unlimited Plan: $19.99/month billed annually or $22.99 month-to-month
  • Features:
    • 300 Monthly Minutes
    • 1 Local or Toll-Free Number
    • 5,000 SMS Messages
    • 300 Bonus Included Minutes
    • Unlimited User Extensions
    • 40+ Standard Features
    • Call Forwarding

Plus

  • Pay-Per-Minute Plan: $14.99/month billed annually or $19.99 month-to-month
  • Unlimited Plan: $22.99/month billed annually or $24.99 month-to-month
  • Features:
    • Unlimited Monthly Minutes
    • Unlimited User Extensions
    • 2 Local or Toll-Free Numbers
    • 10,000 SMS Messages
    • 500 Bonus Included Minutes
    • All Base Plan Features
    • Premium Hold Music

Pro

  • Pay-Per-Minute Plan: $29.99/month billed annually or $39.99 month-to-month
  • Unlimited Plan: $24.99/month billed annually or $27.99 month-to-month
  • Features:
    • Unlimited Monthly Minutes
    • Unlimited User Extensions
    • 3 Local or Toll-Free Numbers
    • 20,000 SMS Messages
    • 1,000 Bonus Included Minutes
    • All Plus Plan Features
    • Call Analytics
    • HD Video Conferencing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zoho, Insightly, Trello, Aflac

Integrations

No information available

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Phone.com is a leading cloud-based phone company that provides innovative communications solutions to small businesses and entrepreneurs.

Company Email

support@phone.com

Contact No.

Company's Address

211 Warren Street, Newark, NJ 07103

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Loupen

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.

Company Email

hello@freshcaller.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA

You shouldn’t expect just a broad range of functionalities and flexible pricing plans from a reliable Communications Software. Almost as important as core features is a top-notch customer support. You want to make sure that when you have any questions about Phone.com or Freshcaller, or you struggle with some problems, or maybe you’ll need to request a certain revision or feature beneficial to your company you can count on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can enjoy personal training or at least a knowledge base you can use.

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