Compare PHC Service FX vs Freshdesk

Here are the PHC Service FX cost details:

PHC Service FX comes with three plans that cater to varying help desk needs of your organization.

Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.

Net Edition. This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.

Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

• Email Ticketing
• Ticket Dispatch
• Team Collaboration
• Knowledge Base
• Ticket Trend Report
• Social Ticketing
• Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

• Everything in Sprout
• Automations
• Collision Detection
• Marketplace Apps
• Helpdesk In-Depth
• SLA Management
• Business Hours
• Chat and call management

Garden – $29 per agent/month (yearly)

• Everything in Blossom
• Multilingual Helpdesk
• Time Tracking
• CSAT Surveys
• Session Replay
• Performance Reports
• Embedded Chat FAQs
• Triggered Messages
• IVR
• Call Masking

Estate – $49 per agent/month (yearly)

• Everything in Garden
• Ticket Assignment Automation
• Custom Roles
• Portal Customization
• Enterprise Reporting
• Multiple SLAs and Timezones
• Support Bot
• In-app Chat Campaigns
• Smart Call Escalations
• Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

• Everything in Estate
• Sandbox
• IP Whitelisting
• Data Centre Location
• HIPAA Compliance
• Extendable API Rate Limit
• Co-browsing
• Multilingual Chat FAQs
• Holiday Routing for Phone Calls