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Compare Parature vs YakoVoice

What is better Parature or YakoVoice? If you’re experiencing a hard time picking the right Customer Support Software product for your company, it’s a good idea to compare the available software and discover which solution offers more benefits. In particular, here you can review Parature (overall score: 7.2; user rating: 98%) vs. YakoVoice (overall score: 8.0; user rating: 100%) for their overall performance.

It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Using a clear table to match their features will significantly improve the odds of obtaining the appropriate product for your company. Take a closer look at other aspects of the software for example ease-of-use, adaptability, scalability, and pricing plans.

Our team put a lot of effort to prepare reviews of all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom branded portal
  • Customer self-service portal
  • Customer surveys and feedback
  • Guided workflows and actions
  • Integrated live chat tool
  • Knowledgebase search/suggest
  • Mobile support portal
  • Multichannel interaction management
  • Multimedia-enhanced articles
  • Multi-site content publishing options
  • Parature Facebook portal
  • Personalized support responses
  • Ratings and related topics
  • Search-optimized article content
  • SEO optimization portal
  • Social media support
  • Ticket management
  • Unified agent desktop
  • Unified knowledgebase

Pricing Info

Contact the vendor directly for a price quote. 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems

Integrations

Parature supports the following integrations:

  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM Online
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.

Company Email

support@parature.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from ₹799

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Hosted IVR
  • Voice SMS Blast (OBD)
  • Click To Call
  • Virtual Number
  • Toll-Free Number
  • IVR Solution
  • Call Center Software
  • Custom IVR
  • Turn Key Solution
  • B2B Voice Cloud PaaS
  • Number Masking
  • Call Management System

Pricing Info

YakoVoice offers the following basic and enterprise pricing packages:

Basic – ₹799/month

  • Welcome Message
  • Dynamic Extensions
  • Misscall Notification
  • Unlimited Calls
  • Unlimited Agents
  • After Hour Routing

Advance – ₹1499/month

  • All Basic features
  • Multi-Level IVR
  • Web-hook API
  • Call Recording(2GB)
  • API Based Menu Selection
  • Input Capture

Enterprise – ₹1999/month

  • All Advance Features
  • Custom Music On Hold
  • Multi-Language
  • Sticky Agent
  • Automated Agent Routing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Cisco, Cognizant, Tata, FastPay

Integrations

YakoVoice integrates with the following business systems and applications:

  • CRM
  • Call management system
  • IVR
  • Voice SMS

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

YakoVoice is a cloud telephony platform designed to leverage fast, efficient and effective solutions for SME’s.

Company Email

support@yakovoice.com

Contact No.

Company's Address

Yako Voice
120 First Floor, Evershine Mall, Link Road
Malad (West), Maharashtra, Mumbai – 400064
India

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Both Parature and YakoVoice were tested by a group of independent B2B experts who conducted a full study of all crucial aspects of each software. Their total score was calculated using our unique SmartScore system which gives an individual partial score to every element such as: main features, customer support, mobile device support, security, user satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only thing essential to a business so we make sure we pay attention to all sides of a software prior to coming up with its final score.

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