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Compare Parature vs Nilex Enterprise

What is better Parature or Nilex Enterprise? Buying the most effective Customer Support Software for your business is vital to growing your company’s productivity. In our platform, it is simple to examine a wide range of solutions to see which one is the ideal software for your needs. Here you can match Parature vs. Nilex Enterprise and examine their overall scores (7.2 vs. 8.0, respectively) and user satisfaction rating (98% vs. N/A%, respectively).

You can also analyze the specifics of prices, terms and conditions, plans, services, tools, and more, and decide which software offers more advantages for your business. In practice, choose the software which helps you to scale the features and price terms to match your business growth or lack of it.

Users who want to save some time or need a Customer Support Software advice from our team may want to try out these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom branded portal
  • Customer self-service portal
  • Customer surveys and feedback
  • Guided workflows and actions
  • Integrated live chat tool
  • Knowledgebase search/suggest
  • Mobile support portal
  • Multichannel interaction management
  • Multimedia-enhanced articles
  • Multi-site content publishing options
  • Parature Facebook portal
  • Personalized support responses
  • Ratings and related topics
  • Search-optimized article content
  • SEO optimization portal
  • Social media support
  • Ticket management
  • Unified agent desktop
  • Unified knowledgebase

Pricing Info

Contact the vendor directly for a price quote. 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems

Integrations

Parature supports the following integrations:

  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM Online
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.

Company Email

support@parature.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25.62

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Case Scheduling
  • Social Media Management
  • Service Catalog Management
  • Asset Management
  • Contract Management
  • Knowledge Base Management
  • Work Log Management
  • Calendar & Resource Management
  • Invoicing & Billing
  • Translation Management
  • Self-Service Portal
  • Service Level Agreement
  • Reports
  • Integrations

Pricing Info

Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.

Nilex Enterprise – request pricing information

  • Service Catalog Management
  • Order Management
  • Invoice Management
  • Work Log

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aarhus Tech, DLF Seeds & Science, Herrljunga Kommun

Integrations

Nilex can integrate with telephone switchboards and the following applications:

  • Google Apps
  • Microsoft Exchange
  • Microsoft Active Directory
  • Office 365
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive and scalable IT support and management platform that can be customized with no coding.

Company Email

sales@nilex.se

Contact No.

Company's Address

Nilex AB
Östra Sandgatan 12
Helsingborg, 252 27
Sweden

Popular Alternatives

Product Name
Score

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Every time you choose a app that you are sure will be an actual asset for your business you shouldn’t simply limit yourself to what professionals have to say about it. In many cases personal experience with the software may change, depending on specific preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick impression of how real users of Parature and Nilex Enterprise estimate their contact with the software. Our system is built around detailed analysis of product appearances on other websites, social media and blogs, so you are going to get a full and credible overview of what other people think about each software. In this example Parature got a total satisfaction rating at 98% while for Nilex Enterprise N/A% of users say they had an enjoyable experience with it.

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