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Compare Parature vs LiveHelpNow

What is better Parature or LiveHelpNow? A sensible way to find the correct Customer Support Software product for your company is to compare the solutions against each other. Here you can compare Parature and LiveHelpNow and see their capabilities compared in detail to help you decide on which one is the superior product.

Similarly, you can compare their overall ratings, such as: overall score (Parature: 7.2 vs. LiveHelpNow: 7.3) and user satisfaction (Parature: 98% vs. LiveHelpNow: 98%). Browse through their varying features and similarities and find out which one outperforms the other. Likewise, imagine how your business will look like in the future; will your business outgrow the app in the next couple of years?

If you have to quickly locate the optimal Customer Support Software according to our experts we suggest you examine these services: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom branded portal
  • Customer self-service portal
  • Customer surveys and feedback
  • Guided workflows and actions
  • Integrated live chat tool
  • Knowledgebase search/suggest
  • Mobile support portal
  • Multichannel interaction management
  • Multimedia-enhanced articles
  • Multi-site content publishing options
  • Parature Facebook portal
  • Personalized support responses
  • Ratings and related topics
  • Search-optimized article content
  • SEO optimization portal
  • Social media support
  • Ticket management
  • Unified agent desktop
  • Unified knowledgebase

Pricing Info

Contact the vendor directly for a price quote. 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems

Integrations

Parature supports the following integrations:

  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM Online
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.

Company Email

support@parature.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $21

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

Pricing Info

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Southern Adventist University, California State University Fresno, NBC Sports, Dell

Integrations

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.

Company Email

Contact No.

Company's Address

520 Evan St, Suite #2, Bethlehem, PA 18015

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

You shouldn’t expect only a broad array of functionalities and scalable pricing packages from a well-known Customer Support Software. Almost as important as main features is a top-notch customer support. You want to make sure that in a situation where you have any questions about Parature or LiveHelpNow, or you face some problems, or maybe you’ll want to ask for a certain update or functionality useful to your company you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you are able to enjoy individual training or at least a knowledge base you can use.

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