MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Panopta vs Banckle Live Chat

What is better Panopta or Banckle Live Chat? There is a wide range of Customer Support Software products out there today. The ideal way to find out which one fits your needs best is to examine them side by side. For instance, here you can review Panopta and Banckle Live Chat for their overall score (7.0 vs. 6.5, respectively) or their user satisfaction rating (100% vs. 94%, respectively).

You can even review their individual modules and pricing stipulations along with other valuable data below. When matching products be sure to check their corresponding features and mark their differences to get a clearer picture of both deals. Likewise, keep in mind to check secondary features like security, backup, intuitiveness, and helpdesk support.

We know that not all businesses have enough time to scrutinize a wide range of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the IT Management Software category are: Avira Antivirus Server, Cloudflare, Norton Security.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $4

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Website Monitoring
  • Server Monitoring
  • Firewall Monitoring & Metrics
  • Network Monitoring
  • Application Monitoring
  • Alerts Delegation
  • Ticketing & Communication Tools Integration
  • Maintenance & On-Call Scheduling
  • Dashboards
  • Status Pages
  • Ad-Hoc & Scheduled Reports

Pricing Info

Panopta offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Advanced Node – $6/node/month

  • External Monitoring
  • OnSight vCollector Private Server Monitoring
  • Resource Utilization & Application Metrics Monitoring
  • Network Device Health & Performance Monitoring
  • Unlimited Custom Dashboards
  • Unlimited Users & Alerts
  • Status Pages
  • Third-Party Integrations
  • On-Call Schedules
  • 12-Month Data Retention

Standard Node – $4/node/month

  • External Monitoring
  • OnSight vCollector Private Server Monitoring
  • Unlimited Custom Dashboards
  • Unlimited Users & Alerts
  • Status Pages
  • Third-Party Integrations
  • On-Call Schedules
  • 12-Month Data Retention

Custom – request a quote

  • For more than 250 nodes

Panopta also offers a 30-day free trial. To avail of the no-cost trial or to schedule a free demo, send an email to or call sales.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Sony Pictures, ING

Integrations

Panopta offers access to its REST API to enable users to create their custom integrations with third-party solutions like communications and ticketing tools (Slack, IRC, Twitter, etc.).

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Panopta is a leading website monitoring service that is accurate, flexible, and scalable.

Company Email

hello@panopta.com

Contact No.

Company's Address

213 W. Institute Place, Suite 411
Chicago, IL 60610
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • On-Demand Live Chat in cloud
  • No installation needed
  • Integrated Visitor Tracking, Engaging and Retaining
  • Supports multiple sites, departments and operators
  • Allows sending canned messages
  • Fully customizable and advanced administrative control
  • Share files even as large as 2GB
  • Built-in productivity boosting toolset, Customizable widgets
  • SSL encrypted live chat
  • Smart customer queuing
  • Proactive invitation, Offline messages
  • Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
  • Live customer support using mobile iPhone, iPad and Android apps
  • Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
  • No limitation of using the web interface all the time
  • Visitor monitoring and tracking
  • Real-time Visitor Monitoring
  • Better monitoring of website traffic sources
  • Easy access of visitors’ demographical information
  • Live discussion history
  • Faster tracking of visitor footprints
  • Better reporting and analysis
  • Interactive reporting
  • Increased productivity
  • Feature-rich co-browsing experience
  • Rich audio and visual notifications
  • Better supervision and multi-tasking
  • Offline messaging access
  • Personalized logo and label
  • Improved usability
  • Remote accessibility and refined user experience
  • Platform independence
  • Reliability and support
  • 99.9% uptime guaranteed
  • Prompt technical support
  • Community feedback forum
  • Diverse marketplace support

Pricing Info

Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.

For a 2-year term, you get 30% off the regular price:

  • Startup ($49/month): 60 Conversations
  • Startup Plus ($69/month): 100 Conversations
  • Business ($139/month): 210 Conversations
  • Small Enterprise ($349/month): 550 Conversations
  • Enterprise ($699/month): 1200 Conversations
  • Enterprise Plus ($11049/month): 2000 Conversations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CharismaStudios, Dellario Group, US Department of Energy

Integrations

  • Banckle.Meeting
  • Banckle.CRM
  • Banckle.Helpdesk
  • RTL Support
  • XMPP Client
  • Chat Targeting
  • Co-Browsing
  • Google Analytics
  • Request Routing
  • Freshdesk
  • Highrise
  • Satisfaction Survey
  • Fluid Survey
  • Sitefinity
  • WHMCS
  • Salesforce
  • Firefox
  • Prestashop
  • Squarespace
  • Desk
  • Zendesk
  • Android
  • WordPress
  • Shopify
  • Apple iPad
  • Apple iPhone
  • Magento
  • Blogger
  • Interspire Shopping Cart
  • Dolphin
  • Tumblr
  • DotNetNuke
  • CMSMS
  • PHPBB
  • Joomla
  • Moodle
  • Drupal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Allows you to talk to customers in real time, including potential customers, giving the best service while improving sales.

Company Email

support@banckle.com

Contact No.

Company's Address

Aspose Pty Ltd,
Suite 163, 79 Longueville
Road, Lane Cove, NSW 2066,
Australia

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

If you continue having second thoughts about which software will perform best for your company it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular a given product is and how extensive is its online presence.For instance, if you look at Panopta LinkedIn page you’ll find out that they are followed by 101 users. In case of Banckle Live Chat the number of followers on their LinkedIn page is 0.

Page last modified