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Compare Paldesk vs Iperius Remote

What is better Paldesk or Iperius Remote? It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is better for your business. For overall product quality, Paldesk attained 8.5 points, while Iperius Remote gained 8.0 points. Meanwhile, for user satisfaction, Paldesk scored 100%, while Iperius Remote scored 67%.

Details about their features, tools, supported platforms, customer support, plus more are given below to provide you with a more accurate review. Remember to choose only the tools that you need so as not to waste resources for functions that are unnecessary.

Currently, the most popular solutions in our Live Chat Software category are: Freshchat, Zendesk, Salesforce Live Agent.

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing
  • Predefined Working Hours
  • Manual Chat Transfer
  • Mobile Application
  • Widget Customization
  • Mobile SDK
  • Predefined Answers
  • Multiple Channels
  • Smart Routing
  • Emojis
  • Agent Chat
  • Notifications
  • Conversatoin History
  • Multiple Agent Support
  • Agent Support
  • Prechat Question
  • Position Select
  • Color Select
  • Multiwidget Support
  • User Authentication
  • Reporting
  • Analytics
  • Visitor Statistics
  • Conversation Reports
  • Filters
  • Weekly Summary
  • Desktop Application
  • Web Application
  • In-App Notifications
  • Language
  • Branding
  • 24/7 Support
  • User Identification
  • Knowledge Base
  • GDPR
  • Cloud

Pricing Info

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Agent Profile

Pro $12 USD / per agent / month

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Unlimited Chat History
  • Chatbot
  • Multiwidget Support
  • Advanced Integrations
  • Multiple Brandings
  • Live Translate
  • Agent Chat

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TEDx, Zagreb

Integrations

  • Facebook Messenger
  • Twitter
  • Mail
  • Slack
  • Wordpress
  • PrestaShop
  • Joomla
  • Drupal
  • Magento
  • Zapier
  • HubSpot
  • MailChimp
  • WhatsApp
  • Squarespace

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time.

Company Email

info@paldesk.com

Contact No.

Company's Address

Paldesk Inc., 387 Park Avenue South 5th Floor,
10016, New York
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 67%

Pricing

Starting from €96

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Fast and Simple Setup
  • Client/Connection Management
  • Advanced Security
  • File Transfer
  • Multi-user Chat
  • Multiple Connections
  • Presentations and Screen Sharing
  • Automatic/unattended access
  • Customization Options
  • Multiple Languages

Pricing Info

Iperious Remote offers the following basic and enterprise pricing license packages.

Small – €96/year

  • 2 concurrent connections
  • Connect to unlimited computers
  • List of connected clients

Medium – €246/year

  • 5 concurrent connections
  • Connect to unlimited computers
  • List of connected clients

Large – €386/year

  • 10 concurrent connections
  • Connect to unlimited computers
  • List of connected clients

X-Large – €596/year

  • 15 concurrent connections
  • Connect to unlimited computers
  • List of connected clients

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Iperius Remote is lightweight and versatile software for connecting remotely to any Windows computer or server.

Company Email

support@iperiusremote.com

Contact No.

Company's Address

Enter Srl
Grottammare (AP) 63824
Via C.A. Dalla Chiesa 18
Italy

If you are still having doubts about which software will perform best in your case it may be a sound idea to check out each service’s social metrics. These metrics are frequently a way to see how popular each product is and how wide is its online presence. For example, in case of Facebook Paldesk has 522 likes on their official page while Iperius Remote profile is liked by 2272 people.

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