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Compare Paldesk vs IMsupporting

What is better Paldesk or IMsupporting? Examining products to find the best Customer Support Software does not always have to be complicated. On our review platform, we enable you to match Paldesk and IMsupporting and promptly evaluate their distinct features. We allow you to check their functions, supported devices, customer support, prices, terms, and many more.

You can even compare their overall score (8.5 for Paldesk vs. 8.7 for IMsupporting) and overall customer satisfaction level (N/A% for Paldesk vs. 100% for IMsupporting). Devote time to compare your best alternatives and discover which one is best for your company. Similarly, you have to consider the software company’s credibility; can they be relied upon and will they still be around in the future?

Our experts made sure to prepare reviews of all popular Live Chat Software services available on the market, but among them these three caught our special attention: LiveAgent, Zendesk, Freshchat.

SmartScore™

8.5

User Satisfaction

N/A

Pricing:

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing
  • Predefined Working Hours
  • Manual Chat Transfer
  • Mobile Application
  • Widget Customization
  • Mobile SDK
  • Predefined Answers
  • Multiple Channels
  • Smart Routing
  • Emojis
  • Agent Chat
  • Notifications
  • Conversatoin History
  • Multiple Agent Support
  • Agent Support
  • Prechat Question
  • Position Select
  • Color Select
  • Multiwidget Support
  • User Authentication
  • Reporting
  • Analytics
  • Visitor Statistics
  • Conversation Reports
  • Filters
  • Weekly Summary
  • Desktop Application
  • Web Application
  • In-App Notifications
  • Language
  • Branding
  • 24/7 Support
  • User Identification
  • Knowledge Base
  • GDPR
  • Cloud

Pricing Info

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Agent Profile

Pro $12 USD / per agent / month

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Unlimited Chat History
  • Chatbot
  • Multiwidget Support
  • Advanced Integrations
  • Multiple Brandings
  • Live Translate
  • Agent Chat

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

Integrations

  • Facebook Messenger
  • Twitter
  • Mail
  • Slack
  • Wordpress
  • PrestaShop
  • Joomla
  • Drupal
  • Magento
  • Zapier
  • HubSpot
  • MailChimp
  • WhatsApp
  • Squarespace

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TEDx, Zagreb

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.

Company Email

info@paldesk.com

Contact No.

Company's Address

Paldesk Inc., 387 Park Avenue South 5th Floor,
10016, New York
USA

NOAWARDS
YET

SmartScore™

8.7

User Satisfaction

100%

Pricing:

Starting from £9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat Popup Customization
  • User Queuing
  • Departments
  • Canned Replies
  • Star Rating System
  • Offline Messages
  • Foresight Technology
  • Real-Time Visitor Monitoring

Pricing Info

IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.

Personal – £9.99/month

  • Ideal for small personal websites
  • 1 user/staff account
  • Unlimited liver chats per day
  • System customization
  • Stats & Reporting

Standard – £14.99/month

  • Suitable for growing websites
  • 3 user/staff accounts
  • Unlimited charts per day
  • Departments
  • System customization
  • Stats & Reporting

Business – £49.99/month

  • For growing businesses
  • 10 user/staff accounts
  • Unlimited charts per day
  • Departments
  • System customization
  • Stats & Reporting

Bespoke – Starts at £299/month

  • A customizable live chat solution
  • Dedicated server
  • A bespoke live chat system
  • White-labeling

Integrations

IMsupporting provides plugins that allow you to integrate the software with the following CMS tools:

  • Drupal
  • WordPress
  • Blogger
  • Joomla
  • BigCommerce

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Graham Smart

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A live chat messaging software which helps business website owners and staff engage with customers in real-time and increase conversions.

Company Email

Sales@IMsupporting.com

Contact No.

Company's Address

IMsupporting LTD
36 The Larches, Abbeymead, Gloucester,
United Kingdom, GL4 5WR

Please pay attention to the fact that while both Paldesk and IMsupporting may offer a top quality set of features every app might be designed for a different business size. If you are comparing features you should give some attention to a company type they are meant for. Some functionalities may scale up with no problem for big enterprises but if you run a small or mid-sized company it’s often more sensible to refrain paying for complex functionalities that you may never use.

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