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Compare Paldesk vs CallTrackingMetrics

What is better Paldesk or CallTrackingMetrics? With various functionalities, pricing, terms, and more to evaluate, choosing the best Customer Support Software for your company is tough. Nevertheless by working with our system, it's easy to match the functions of Paldesk and CallTrackingMetrics together with their general SmartScore, respectively as: 8.5 and 8.3 for overall score and 100% and N/A% for user satisfaction.

You can also compare them feature by feature check out which application is a more suitable fit for your enterprise. Don’t forget to get a demo first prior to opting in for a plan to experience how the solution performs in practical situations.

Those of you who don't have much time or would like to get a Live Chat Software suggestion from our experts might want to take a look at these top choices for the current year: Freshchat, Salesforce Live Agent, Zendesk.

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing
  • Predefined Working Hours
  • Manual Chat Transfer
  • Mobile Application
  • Widget Customization
  • Mobile SDK
  • Predefined Answers
  • Multiple Channels
  • Smart Routing
  • Emojis
  • Agent Chat
  • Notifications
  • Conversatoin History
  • Multiple Agent Support
  • Agent Support
  • Prechat Question
  • Position Select
  • Color Select
  • Multiwidget Support
  • User Authentication
  • Reporting
  • Analytics
  • Visitor Statistics
  • Conversation Reports
  • Filters
  • Weekly Summary
  • Desktop Application
  • Web Application
  • In-App Notifications
  • Language
  • Branding
  • 24/7 Support
  • User Identification
  • Knowledge Base
  • GDPR
  • Cloud

Pricing Info

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Agent Profile

Pro $12 USD / per agent / month

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Unlimited Chat History
  • Chatbot
  • Multiwidget Support
  • Advanced Integrations
  • Multiple Brandings
  • Live Translate
  • Agent Chat

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TEDx, Zagreb

Integrations

  • Facebook Messenger
  • Twitter
  • Mail
  • Slack
  • Wordpress
  • PrestaShop
  • Joomla
  • Drupal
  • Magento
  • Zapier
  • HubSpot
  • MailChimp
  • WhatsApp
  • Squarespace

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time.

Company Email

info@paldesk.com

Contact No.

Company's Address

Paldesk Inc., 387 Park Avenue South 5th Floor,
10016, New York
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19.50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Conversation Analytics
  • Keyword Spotting
  • Marketing Call Tracking
  • Geo Contact
  • Call Management
  • Smart Routing
  • Call Center
  • Call Security

Pricing Info

CallTrackingMetrics Essentials Plan

  • Basic Call Tracking For Businesses
  • $19.50 Per Month – Monthly Subscription Fee
  • $ 2.50 Per Month – Local Numbers
  • $ 4.50 Per Month – Toll Free Numbers
  • $ 0.045 Per Minute – Local Inbound
  • $ 0.065 Per Minute – Toll Free Inbound
  • $ 0.050 Per Minute – Outbound Calls
  • $ 0.018 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Live Listen – $ 0.01
  • Call Insights Premium Caller ID – $ 0.20
  • Spam Detective – $ 0.02
  • Transcriptions With Keyword Spotting – $ 0.08
  • Call Encryption – $ 0.01
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications

CallTrackingMetrics Advanced Plan

  • Call Center and Agency Features
  • $ 99.00 Per Month – Monthly Subscription Fee
  • $ 1.50 Per Month – Local Numbers
  • $ 2.25 Per Month – Toll Free Numbers
  • $ 0.035 Per Minute – Local Inbound
  • $ 0.050 Per Minute – Toll Free Inbound
  • $ 0.029 Per Minute – Outbound Calls
  • $ 0.013 Per Text
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – $ 0.00
  • Call Insights Premium Caller ID – $ 0.12
  • Spam Detective – $ 0.01
  • Transcriptions With Keyword Spotting – $ 0.05
  • Call Encryption – $ 0.005
  • Agency White Labeling – $99 one time setup and $49 Per Month
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

CallTrackingMetrics Elite Plan

  • Customized For High Volume Customers
  • Contact CTM Sales For Pricing Details
  • Unlimited Users
  • Various User Access Levels
  • API Access
  • Agency Account Structures
  • Local & Toll Free Tracking Numbers in 40 Countries
  • Record Calls
  • Port Numbers (USA/CA Only)
  • Track Online Or Offline Advertising Channels
  • Calls Matched to Website Visitor And Ad Click
  • Call Whispers
  • Geo Contact
  • Forward Calls To Landline. Mobile, Or Softphone
  • Route Calls By Schedule
  • Route Calls By IVR
  • Virtual Voicemail Boxes
  • Conference Calls
  • Score, Convert, and Tag Calls
  • Call Scripts
  • Softphone
  • Smart Routing
  • Geo Routing
  • Call Queues
  • Post Call Agent Survey
  • Hold Patterns (Music,Voiceover, etc.)
  • Auto Dialer
  • Call Tracking Reports By Advertisement Source
  • Calls By Keyword, Ad Group, Or Campaign
  • Call Center Reports
  • ROI Reporting
  • Call Notifications
  • Agency Reporting
  • Real-time Agent Dashboard
  • Custom Fields
  • Google Analytics Integration
  • Google AdWords Integration
  • WordPress Integration
  • Zapier Integration
  • Kissmetrics Integration
  • Optimizely Integration
  • HubSpot Integration
  • Salesforce Integration
  • Stripe Integration
  • CAKE Integration
  • Marin Integration
  • Marketo Integration
  • Kenshoo Integration
  • Unbounce Integration
  • Bizible Integration
  • Maxymiser Integration
  • Aquisio Integration
  • Live Listen – customized
  • Call Insights Premium Caller ID – customized
  • Spam Detective – customized
  • Transcriptions With Keyword Spotting – customized
  • Call Encryption – customized
  • Agency White Labeling – customized
  • FormReactor Embeddable Forms
  • Forms Trigger Phone Calls And Notifications
  • Receive/Send Text Messages/Multimedia
  • Text Notifications
  • Schedule Bulk Text Messaging

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ACADIA Healthcare, SearchKings, Morgan&Morgan

Integrations

CallTrackingMetrics supports the following integrations:

  • Google Analytics
  • Google AdWords
  • WordPress
  • Zapier
  • Kissmetrics
  • Optimizely
  • HubSpot
  • Salesforce
  • Stripe
  • CAKE
  • Marin
  • Marketo
  • Kenshoo
  • Unbounce
  • Bizible
  • Maxymise
  • Aquisio

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.

Company Email

info@calltrackingmetrics.com

Contact No.

Company's Address

877 Baltimore Annapolis Blvd.
Suite 207
Severna Park, MD 21146

If you are still having doubts about which software will be best for your company it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular a given solution is and how big is its online presence.For instance, if you look at Paldesk LinkedIn page you’ll learn that they are followed by 114 people. In case of CallTrackingMetrics the amount of followers on their LinkedIn page is 618.

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