OXON
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Inbound calls for customer service and support
- Outbound calls for sales, marketing, and data collection
- Productivity tools
- Workforce management and optimization
- Quality and customer experience management
- B2B sales platform
- Security and Compliance
- Web chat
- Social media communications (Facebook and Twitter)
Pricing Info
Pricing Info
OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:
Business – €39/user/month
- Inbound Campaigns
- Centralized Database
- Enhanced Caller ID
- IVR – interactive voice recognition
- Free Call Recording
- Skill-based & Data-driven Routing Using Full Context
- Virtual Hold & Prioritized Call-Backs
- Individual and Group Voicemail
- Advanced call control features
- Single Customer View Console
- Case Management & Agent Collaboration
- Multi-Option Transferring
- Reporting, Analytics, and Business Intelligence
- Multichannel ACD for Voice, Email, Chat, & Social
- Email ticketing / Auto-acknowledgement templates
- Automatic email and SMS template sending after the call
- Proactive Notifications
Enterprise – €69/user/month
- All Business features
- Voice of the Customer
- Net Promoter Score
- Predictive Dialer
- Proactive survey management tool for telemarketing surveys
- Mass email and mass SMS sending
- CRM for B2B clients
- Make calls and send emails from the system.
- Tasks creation and monitoring
- Client history including all communication channels in one place
- Priority based chat queue
- Customer interaction history. View what your customer did in the past.
- Setting a position of chat widget
- Customizable greetings
Integrations
Integrations
OXON integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Genesys
- Avaya
- Microsoft Dynamics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
OXON is a cloud based contact centre management software, providing enterprise grade communication abilities.
Company Email
info@oxontech.com
Contact No.
Company's Address
Tumėno st. 4 – 54
LT-01109, Vilnius
Lithuania
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Team Inbox
- Saved Replies and Templates
- Language Translations
- Dynamic Contact Segmentation
- Group Messaging
- Custom Fields and Properties
- Automated Workflow Engine
- Filters and Conditions
- Powerful Automated Actions
- Analytics
- Multi-channel Messaging
- Internal Notes
- Delayed Messages
- Autoresponder
- MMS & Animated GIF support
Pricing Info
Medallia Concierge offers custom SMB and enterprise pricing based on your specific needs. Contact the vendor for a quote.
Integrations
Medallia Concierge integrates with the following business systems and applications:
- Facebook Messenger
- Line
- Oracle Opera
- Focus
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyatt, Chronic Ink, WeightWatchers
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zingle is a software solution which enables businesses to communicate with customers through text messaging.
Company Email
info@zingle.me
Contact No.
Company's Address
Camino Vida Roble
92011 Carlsbad, California
USA
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Both OXON and Medallia Concierge were evaluated by a panel of reliable SaaS experts who prepared a full analysis of all crucial elements of every app. Their total score was prepared using our unique SmartScore algorithm that gives an individual partial score to each factor like: main functionalities, customer support, mobile support, security, client satisfaction and media presence. We realize useful features are not the only thing crucial to a business so we make sure we pay attention to all aspects of a solution prior to giving it a final rating.
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