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Compare OTRS vs GrexIt

What is better OTRS or GrexIt? A great way to find the correct Customer Support Software product for your business is to compare the solutions against each other. Here you can compare OTRS and GrexIt and see their features compared thoroughly to help you select which one is the superior product.

Also, you can examine their overall ratings, including: overall score (OTRS: 8.4 vs. GrexIt: 7.4) and user satisfaction (OTRS: 99% vs. GrexIt: 97%). Check their varying features and similarities and find out which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your company outgrow the app in the next couple of years?

We know that not all people have enough time to scrutinize a large number of different services, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Freshservice, Zendesk, Samanage.

OTRS

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automation and processes
  • Channels
  • Ticket management
  • Security & permissions
  • Time management

Pricing Info

OTRS offers a simple enterprise pricing structure tiered in these four plans:

Silver – by quote

  • 10 concurrent agents
  • 50GB data storage
  • 3 feature add-ons
  • 8 hours of recovery time
  • Certified data centers

Gold – by quote

  • 50 concurrent agents
  • 40GB storage
  • 7 feature add-ons
  • 6 hours of recovery time
  • Certified data centers

Titanium – by quote

  • 100 concurrent agents
  • 100GB storage
  • 10 feature add-ons
  • 4 hours of recovery time

Platinum – by quote

  • 200 concurrent agents
  • Certified data centers
  • 2 hours of recovery time
  • Unlimited feature add-ons

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mitel, Sony, Acer

Integrations

OTRS integrates with the following applications:

  • Nagios
  • JIRA
  • Redmine
  • SysAid

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.

Company Email

sales@otrs.com

Contact No.

Company's Address

OTRS,
Oberursel
Germany

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Assign tasks by adding labels to emails
  • Easily filter your inbox to see who is doing what
  • New task notifications in email
  • Shared email archive
  • Shared Gmail labels
  • Shared notes in Gmail
  • Tight Gmail and Google Apps integration

Pricing Info

GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.

Free

  • 3 users
  • 3 shared labels
  • 10 shared notes/day
  • Share up to 50 emails/day

Starter: $5/user/month

  • Minimum 5 users
  • 50 shared labels
  • 100 shared notes/day
  • Share up to 1000 emails/day

Plus: $9/user/month

  • Minimum 5 users
  • 200 shared labels
  • 250 shared notes/day
  • Share up to 3000 emails/day

Enterprise: $12/user/month

  • Minimum 25 users
  • 500 shared labels
  • 1000 shared notes/day
  • Share up to 10,000 emails/day

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Brandeis University, Ronin Corporation, Pinterest

Integrations

  • Tight Google Apps and Gmail integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

GrexIt offers an easy way to handle lead emails & customer support. It lets you to share your Gmail labels, making it simple to delegate and track emails.

Company Email

support@grexit.com

Contact No.

Company's Address

GrexIt Inc., Stanford Financial Square, 2600 El Camino Real, Suite 403, Palo Alto, CA 94306 - USA

LiveAgent

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal Inbox
  • Ticketing
  • Hybrid Ticket Stream
  • Automated Ticket Distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business Hours
  • Contact Groups
  • Contacts
  • Agents
  • Companies
  • Contact Fields
  • Ticket Fields
  • SPAM Filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer Insights (CRM)
  • Canned Messages (Macros)
  • Predefined Answers
  • Attachments
  • Email Notifications
  • Agent Collision Detection
  • Agent Ranking
  • Contact Forms
  • Contact Form Gallery

Live Chat

  • Real-Time Chat
  • Proactive Chat Invitations
  • Chat Button Gallery
  • Chat Invitation Gallery
  • Chats Overview
  • Chat History
  • Online Visitors
  • Chat Distribution
  • Real-Time Typing View

Social

  • Twitter
  • Facebook

Reporting

  • Analytics Overview
  • Performance Report
  • Agent Ranking Overview
  • Department Report
  • Tag Reports
  • SLA Compliance Report
  • SLA Log Report
  • Agent Availability
  • Agent Report
  • Channel Report

Support Portal

  • Customer Portal
  • Knowledge Base
  • Forum
  • Feedback and Suggestions

Gamification

  • Gamification
  • Rewards and Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 Translations Available
  • Language Adaptable Widgets

Pricing Info

LiveAgent offers flexible and affordable SaaS plans that are priced per month and per agent. These are bundled depending on your budget as well as the kinds of features you need for your customer support efforts. The subscription rates are already inclusive of all updates and maintenance services so you don’t have to worry about hiring external tech staff. In addition, all plans also come with 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before investing in the product. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

Ticket Plan: $9/agent/month

  • E-mail Ticketing
  • Custom Domain
  • Contact Forms
  • Help Desk Automation
  • SLA
  • API
  • Forum Creation
  • Knowledge Base
  • Native Mobile Apps (iOS and Android)

Ticket + Chat: $29/agent/month

  • Inclusive of All Ticket Plan Features
  • Live Chat
  • Visitor Tracking
  • Chat Invites
  • Feedback Management
  • Multiple Brand Support
  • Chat Reporting

All-Inclusive: $39/agent/month

  • Inclusive of All Features from Previous Plans
  • Cloud Call Center
  • Time Tracking Options
  • Audit Log Tool
  • Advanced Reporting
  • Gamification Solutions
  • Advanced Social Media Channels

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, and Random Solutions

Integrations

LiveAgent can integrate with various business systems and applications such as:

  • AWeber
  • Adobe Business Catalyst
  • 3dcart
  • MailChimp
  • GetResponse
  • 2Checkout
  • MagentoGo
  • Braintree
  • Opencart
  • PrestaShop
  • Bigcommerce
  • Shopify
  • CS-Cart
  • Shopify
  • Actinic
  • Fortune 3
  • Volusion
  • X-Cart
  • CoreCommerce
  • Wordpress
  • Joomla
  • SquareSpace
  • Express Engine
  • Drupal
  • Weebly
  • Wix
  • Web.com
  • Facebook
  • GoDaddy
  • Highrise
  • Nicereply
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive customer support platform with live chat functionalities for websites and robust help desk features.

Company Email

support@ladesk.com

Contact No.

Company's Address

3616 Kirkwood Highway
Suite A #1130
Wilmington DE 19808
USA

Product Comparisons

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Comparision

Popular Alternatives

Product Name
Score

In the event you are still having second thoughts about which product will be best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular every service is and how extensive is its online presence.For example, if you look at OTRS LinkedIn page you’ll see that they are followed by 1609 people. In case of GrexIt the number of followers on their LinkedIn page is 112.

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